Job Title - GN - SONG - Service - Nice CXOne - Manager
Management Level: 07/ Manager
Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai
Must have skills: Cloud contact center/ CCaaS/ Conversational AI
Good to have skills: Nice CXone
Experience: Minimum 10+ years of experience is required
Educational Qualification: MBA/PGDM from tier 1 or 2
Job Summary: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales
As part of these, you will drive the following:
- Use strong project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
- Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
- Create valid business cases: ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance
