Job Title - GN - SONG - MT - Hyperpersonalization - Analyst
Management Level : 11 - Analyst
Location: Gurgaon, Mumbai, Bangalore
Must have skills: Banking, Fintech Industries
Good to have skills: Marketing
Job Summary:
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help deliver hyper-personalized experiences for their customers and enhance business performance within Banking and Fintech landscape.
Roles & Responsibilities:
- Collaboration and Stakeholder Management:
- Collaborate with various client teams (including marketing, sales, and product) to align customer value management strategies with the respective teams and overall organization's business goals.
- Communicate effectively with internal ACN leaders, SMEs and teams to ensure a cohesive and client-centric approach.
- Manage relationships with key partners to ensure compliance and smooth execution of all partner-related initiatives.
- Data Analysis
- Monitor trends to identify anomalies, promptly flagging them to stakeholders and ensuring follow-up to resolution.
- Analyze data to uncover growth opportunities and recommend potential improvements.
- Track performance metrics and marketing interventions, highlighting key insights and resolving critical issues to support business objectives.
- Project Management
- Plan, execute, and oversee projects, ensuring timely delivery and alignment with business goals.
- Develop and maintain project plans, timelines, and budgets, proactively addressing risks and mitigating issues.
- Monitor project performance, report progress to stakeholders, and implement process improvements for efficiency.
- Retention / Churn Reduction Strategies:
- Design and implement customer retention programs that are aligned to the unique challenges and opportunities of the Banking/Fintech/Insurance sectors to reduce churn and increase customer lifetime value leveraging data and analytical models.
- Work closely with product and marketing teams to create hyper-personalized campaigns and promotions to engage and retain customers.
- Cross-Sell and Upsell Initiatives:
- Identify opportunities for cross-selling and upselling based on segment-level behavior and preferences tailored to the banking / e-commerce / retail sectors.
- Business Development
- Create business cases, solution deals and develop proposals to bring the best of Accenture's capabilities to clients.
Professional & Technical Skills:
- Strong analytical skills and data-driven mindset to drive results-oriented decisions.
- In-depth knowledge of industry from banking / fintech.
- Strategic Thinking - Capability to align projects and processes with long-term business goals.
- Crisis / Risk Management - Ability to effectively manage and lead during crises or challenging project situations by implementing contingency plans
- Strong understanding of marketing processes & operating models
- Good project management skills The ability to plan, execute, and oversee projects to ensure that projects are completed on time, within budget, and meeting the specified goals.
- Additional skills:
- Excellent oral and written communication skills
- Proven success in navigating global matrixed environments and / or experience in client facing roles
- Ability to work effectively in a remote, virtual, fast-paced & unstructured global environment
Additional Information:
- An opportunity to work on transformative projects with key G2000 clients
- Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
- Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional.
- Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
- Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
About Our Company | Accenture
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Experience: Overall experience of 2+ years with at least 1 year of experience in the Banking/Fintech domains, delivering insights with a focus on designing & executing customer-centric initiatives.
Educational Qualification: Post-Graduation (Preferably MBA)
