ob Summary:
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. As a CRM Solution Consultant, you will focus on implementing cutting-edge Salesforce solutions to optimize client marketing, sales, and customer service strategies, thereby driving business performance enhancements, cost reduction, and revenue growth.
Roles & Responsibilities:
- Technology Transformation Leadership: Develop and execute transformation strategies for clients, optimizing digital capabilities to improve business efficiency.
- Salesforce CRM Expertise: Serve as a CRM solution consultant for Salesforce, with hands-on delivery experience in Salesforce Service Cloud, Einstein Analytics, Sales Cloud, and other related Salesforce solutions.
- Salesforce Configuration & Implementation:
- Leverage your knowledge of Salesforce (SFDC) architecture and landscape for detailed configurations and customizations.
- Apply your expertise in Salesforce Lightning and its various features, including Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, and CTI.
- Client & Team Collaboration: Work closely with clients and implementation teams to conduct design sessions, gather and refine requirements, give demos to stakeholders, and guide solution design and implementation.
- Project Leadership: Lead or contribute to the project delivery workstream, overseeing project phases from design to implementation across multiple geographies.
- Salesforce Implementation & Enhancements: Manage extensive Salesforce implementation and enhancement projects, ensuring the best practices in solution delivery and adherence to Salesforce standards.
- Strategy Development: Develop innovative, fact-based strategies and operating models that align with client business needs, helping clients optimize their marketing, sales, and customer service functions.
- Industry Expertise & Trends: Stay updated on industry trends, financials, and operating drivers across various sectors to inform decision-making and transformation strategies.
Professional & Technical Skills:
- CRM and Salesforce Expertise:
- Relevant hands-on experience with Salesforce Service Cloud, Sales Cloud, Einstein Analytics, and other Salesforce solutions.
- Deep understanding of Salesforce Lightning configuration and features, including Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, and CTI.
- Sourcing & Procurement Expertise:
- Demonstrated experience in sourcing and procurement transformation, particularly in the implementation of digital solutions (e.g., Coupa, IVALUA, Zycus, Jaggaer).
- Proven track record in managing large-scale sourcing and procurement projects, including intelligent procurement and strategic cost reduction.
- Consulting & Project Management:
- Strong consulting experience with the ability to lead mid-to-large sized teams on complex transformation projects.
- Experience in managing project lifecycles across multiple geographies, ensuring alignment with business objectives and timely delivery.
- Analytical & Problem-Solving Skills:
- Strong analytical skills with the ability to diagnose and resolve business problems.
- Ability to think critically and strategically to design and implement innovative solutions.
- Communication Skills:
- Exceptional communication and interpersonal skills to engage with clients, stakeholders, and teams effectively.
- Adaptability & Fast-Paced Environments:
- Ability to work in dynamic, fast-paced environments while balancing multiple priorities.
Experience Requirements:
- Proven experience in Salesforce CRM implementation and consulting, especially with Salesforce Service Cloud and Sales Cloud.
- Demonstrated expertise in procurement transformation, including the implementation of digital solutions such as Coupa, IVALUA, Zycus, Jaggaer, etc.
- Previous experience managing large-scale projects and leading teams on technology transformation initiatives.
