Digital Core Assurance Consultant - Communications & Media
Management Level: Analyst /Consultant / Team Lead
Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available
Travel: As per project requirements
Role Overview
As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization.
Key Responsibilities
Consulting & Transformation Delivery
- Lead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoption
- Conduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce Management
- Support definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity Management
Solutioning & Platform Enablement
- Translate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules)
- Define business requirements, functional workflows, and impact analysis across assurance layers
- Collaborate with platform teams to design solution blueprints and integration flows across BSS/OSS
Client Interaction & Stakeholder Engagement
- Engage with telecom clients, operations teams, and business stakeholders to identify key pain points and improvement areas
- Conduct workshops, capability maturity assessments, and transformation roadmap sessions
- Develop executive-level presentations and contribute to RFPs / proposals
Practice Development & Knowledge Sharing
- Contribute to internal asset development: accelerators, maturity models, process maps, and reference architectures
- Stay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenance, cloud-native platforms)
- Mentor junior team members and support capability building within the Digital Assurance practice
Key Skills & Competencies
- Strong telecom assurance background: Incident/Problem Management, Fault & Performance Monitoring, Service Health, CMDB, and RCA
- Hands-on exposure to ServiceNow (ITOM, FSM, or CSM modules preferred)
- Strong consulting toolkit: business case creation, stakeholder analysis, process design, transformation roadmap
- Solid understanding of ITIL, TM Forum frameworks (eTOM, SID), and telecom operational models
- Analytical mindset, excellent problem-solving skills, and the ability to thrive in cross-functional environments
- Strong communication, facilitation, and presentation skills
Preferred But Not Mandatory
- Exposure to AI/ML-based assurance, real-time analytics, or automation in telecom networks
- Prior experience in Assurance-led transformation for 5G, SD-WAN, or Enterprise services
- Experience with Agile/DevOps methodologies and tools
Educational Qualification
- Bachelor's degree in engineering, IT, or related disciplines & MBA is a Must
- Certifications in ITIL, ServiceNow, or Telecom domains will be an advantage
Experience Requirements
- 5+ years of experience in the Telecommunications industry with deep exposure to service assurance, operations, or IT transformation
- Minimum 3 years in consulting or digital transformation programs-preferably with a Tier-1 consulting firm or a system integrator
- Experience in working with or delivering projects on platforms like ServiceNow, Amdocs, Netcracker, or equivalent (ServiceNow experience is a strong advantage but not mandatory)
- Strong understanding of telecom operations, BSS/OSS domains, and assurance lifecycle from customer experience to service operations
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
