GM- Operations

About BLive

BLive is a leading electric mobility solutions platform enabling sustainable last-mile delivery at scale. We manage end-to-end EV operations including electric vehicle fleets, trained driver partners, charging solutions, and technology-led fleet management. With operations across Bangalore, Pune, Chennai, Kolkata, and Goa, BLive is at the forefront of India's EV-first logistics transition.

Role Overview

We are looking for a seasoned General Manager – Operations to lead and scale BLive's multi-city electric vehicle fleet operations. This role is critical to ensuring operational excellence, asset productivity, cost control, and service reliability across all locations. The GM Operations will own end-to-end fleet performance, build scalable processes, and manage regional Operations Managers and city teams, while working closely with the CEO on strategic growth initiatives.

Key ResponsibilitiesFleet Operations & Performance

· Own end-to-end EV fleet operations across Bangalore, Pune, Chennai, Kolkata (and upcoming cities).

· Drive fleet uptime, utilisation, battery health, maintenance efficiency, and lifecycle cost management.

· Ensure operational readiness of vehicles, charging infrastructure, and driver allocation.

· Set up preventive and predictive maintenance programs for EV fleets.

Process Excellence & Scale

· Design and institutionalise SOPs, playbooks, and process frameworks for operations at scale.

· Implement standardised operating models across cities while allowing for local optimisation.

· Continuously improve processes to enhance efficiency, safety, and cost outcomes.

Team Leadership

· Lead and mentor a multi-city team comprising Operations Managers, city heads, supervisors, and executives.

· Build strong second-line leadership and ensure clear performance ownership at city and regional levels.

· Drive a culture of accountability, data-driven decision making, and execution excellence.

Metrics, Reporting & Governance

· Define and track Key Success Metrics including:

o Fleet uptime & utilisation

o Rider hiring and retention

o Maintenance and fleet uptime

o Safety, compliance & asset loss

o SLA adherence & customer satisfaction

· Review dashboards and reports; present insights and action plans to the CEO and leadership team.

Stakeholder & Cross-Functional Collaboration

· Work closely with Sales, Vendor Management, Product, Technology, Finance, and HR teams.

· Coordinate with EV OEMs, charging partners, service vendors, and city authorities.

· Support enterprise and franchise operations with operational inputs and scalability models.

Compliance & Risk Management

· Ensure statutory, safety, and regulatory compliance across all fleet operations.

· Manage operational risks, asset security, loss prevention, and incident management.

Requirements

· 10+ years of experience in operations leadership roles.

· Proven experience in Electric Vehicle fleet management, mobility operations, or logistics fleet operations.

· Experience handling multi-city teams and operations.

· Strong understanding of EVs, batteries, charging infrastructure, fleet maintenance, and asset management.

· Track record of building processes and scaling operations in fast-growing environments.

Preferred Background

· EV mobility platforms, last-mile delivery companies, logistics fleets, shared mobility, or transportation tech companies.

Experience working in high-growth startups or EV-first businesses is a strong plus.