Globiva is Hiring For Customer Support Executive

Key Responsibilities:

• Customer Interaction: Engage with customers in a professional and courteous manner, addressing their queries and concerns, and providing solutions effectively.
• Documentation: Maintain accurate and detailed records of customer interactions, transactions, and other relevant information.
• Product Knowledge: Stay informed about the process and related services to provide accurate information to customers.
• Problem Resolution: Handle and resolve customer complaints, escalating issues when necessary to ensure a high level of customer satisfaction.
• Adherence to Policies: Ensure compliance with company policies, procedures, and guidelines in all customer interactions.
• Team Collaboration: Work collaboratively with team members and other departments to enhance overall customer experience.

Education and Experience:

• High school diploma or equivalent
• 0-2 years of customer service or retail experience preferred
• Ability to effectively communicate in person, over the phone, and via email

Skills and Abilities:

• Excellent communication and interpersonal skills
• Strong active listening and problem-solving abilities
• Patience and empathy when dealing with customer inquiries and concerns
• Familiarity with customer service software and databases
• Proficiency with basic computer programs like word processing and spreadsheets
• Ability to work well under pressure and meet deadlines
• Willingness to work in a fast-paced, customer-oriented environment