Title: Support Engineer Globalscape EFT
Location: Noida
Experience: 6-8 Years in Globalscape EFT administration
Job Responsibilities
- We are looking for a dependable and skilled Globalscape EFT Engineer with experience in managing Globalscape Enhanced File Transfer (EFT) environments.
- The ideal candidate will take complete end-to-end ownership of issues and requests, ensuring secure and efficient file transfer operations. This includes user support, workflow troubleshooting, and managing file encryption processes.
- Basic Linux knowledge is a plus.
- Key Responsibilities:
- Take full responsibility for incidents and requests related to EFTown the task from identification through to closure.
- Monitor scheduled transfers, event rules, and platform health; proactively detect and resolve issues. Handle user provisioning, folder permissions, and secure access configurations.
- Support and troubleshoot file encryption and decryption issues using PGP or other encryption tools.
- Manage and renew SSL/TLS certificates and SSH keys used for secure file transfers.
- Maintain EFT configuration related to encrypted file flows and ensure compliance with security policies.
- Collaborate with L1, L3, and project teams while ensuring personal accountability for assigned tasks.
- Document all SOPs, known errors, and resolutions for recurring issues.
- Participate in on-call or shift-based support as needed.
- Required Skills & Experience:
- 68 years of experience in L2 support with Globalscape EFT or similar secure file transfer platforms. Solid understanding of SFTP, FTPS, HTTPS, and encryption protocols.
- Hands-on experience supporting PGP file encryption/decryption workflows.
- Familiarity with Windows Server environments and basic networking concepts.
- Understanding of SSL/TLS certificates, key pair management, and secure authentication methods. Experience with ITSM tools such as ServiceNow or Jira.
- Strong sense of ownership and ability to work independently.
- Nice to Have
- Basic Linux skills file permissions, CLI navigation, basic troubleshooting.
- Experience with Globalscape modules like DMZ Gateway, Advanced Workflow Engine (AWE), or High Security Module (HSM). Scripting knowledge (PowerShell or Bash).
- ITIL Foundation certification or experience in ITIL-driven environments.
- Soft Skills: Strong sense of accountability and a proactive mindset.
- Excellent troubleshooting and documentation skills.
- Good interpersonal and communication abilities. Ability to prioritize and handle multiple
