Identify operational gaps using a data-driven approach and develop innovative solutions in collaboration with vendor sites and stakeholders.
Understand processes impacting operations (contracting, finances, capacity, workflows) and support relevant stakeholders driving these efforts.
Act as the escalation point of contact for internal and external escalations regarding performance or supplier relationships.
Collaborate with executive stakeholders and co-create with suppliers to deliver innovative solutions, improving customer experience and service delivery.
Job Requirements:
Bachelor's degree or equivalent practical experience.
8 years of experience in vendor strategy and operations, either in vendor management or vendor delivery.
Experience in change management in a deadline-driven environment.
Experience with data spreadsheets, SQL, or Looker.
