Global UX Designer Senior Specialist

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

User Research & Analysis:

- Conduct qualitative and quantitative user research to understand user needs, behaviors, and pain points.

- Develop insights that inform and evaluate design recommendations, ensuring they are grounded in evidence and aligned with business objectives.

- Analyze user feedback and usage data to inform design decisions.

Prototyping & Design Execution:

- Create the necessary assets to evaluate product design recommendations, including low-fidelity conceptual prototypes and high-fidelity designs and interaction flows.

- Work closely with Product Owners and Developers to ensure seamless handoffs and execution of design solutions.

- Contribute to our design systems which enhance consistency and scalability across platforms.

Collaboration:

- Work closely with product owners, engineers, and other stakeholders to define and implement innovative solutions from product discovery through MVP to scale.

- Collaborate with cross-functional teams to ensure designs are feasible and align with technical constraints.

- Engage with senior leadership, showcasing UX work and evidencing the contributions your research and design work have made to the team's broader strategic initiatives.

Testing & Iteration:

- Conduct Usability Testing and gather feedback to refine and improve designs.

- Iterate on designs based on user feedback and analytics to enhance the user experience.

Innovation & Trends:

- Stay updated with the latest design trends, tools, and technologies.

- Advocate for and implement best practices in user-centered design and Lean UX.

Measuring Impact & Continuous Improvement:

- Define and implement quantitative and qualitative metrics (based on our existing Value Measurement framework to evaluate the effectiveness and business impact of your product designs.

- Iterate on designs based on user feedback, business insights, and emerging industry trends.

- Champion design best practices, accessibility standards, and innovation to elevate the overall quality of our digital products and service experiences.

What You'll Bring

- Bachelor's degree in Product Design, HCI/Design, or a related field. Master's degree preferred.

- Minimum of 6 years of commercial experience in Product Design preferably in a large, global enterprise.

- A strong understanding of the unique demands of a global, market-leading management consultancy firm.

- Proven ability to define, execute, and measure product design strategies that scale globally.

- Proven experience in research and analysis to create actionable insights.

- Expertise in user research methodologies, data-informed design, and customer experience strategy.

- Practical knowledge of iterative design methods and processes that follow a Lean UX approach.

- Experience designing AI-powered products, strong understanding of human-AI interaction principles, designing conversational interfaces, and ability to translate complex AI capabilities and constraints into intuitive, user-centered design solutions.

- Proficiency in design tools such as Figma and other prototyping tools.

- Proficient in operating across all stages of the design lifecycle from product discovery to delivery.

- Strong communication and stakeholder management skills, with experience presenting to senior leadership.

- Practical knowledge of working within product software development team with a deep understanding of agile, scrum and design thinking.

- A track record of influencing and driving business decisions through compelling design narratives and measurable impact

Skills:

- Expertise in mixed methods across generative and evaluative research, including surveys, interviews and usability testing using tools such as Dovetail, Maze and UserTesting.com.

- Expertise in user journey mapping, needs and sentiment analysis.

- Proficiency in design and prototyping tools such as Figma and other design tools

- Strong understanding of user-centered design principles and methodologies.

- Strong communication and presentation skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.

- Comprehensive understanding of usability and accessibility standards across web, mobile and responsive platforms.

- Experience working in enterprise-level, B2B, or professional services environments.

- Familiarity with design systems, accessibility standards, and inclusive design principles.

Personal Attributes:

- Innovative thinker with a passion for solving complex problems.

- Self-motivated with the ability to manage multiple projects simultaneously.

- Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment.

- Outcome-driven and focused on solving user and business problems.

- Evangelist for UX practices with an empathetic nature to champion the voice of the customer.

- Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines.

- Ability to navigate high levels of ambiguity.

- Hands-on practitioner able to think conceptually and work practically.

- Compelling visual storyteller and communicator.

Additional info

Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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