Global User Researcher

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As a member of BCG's Global IT Design CoE, you will commission and deliver user research across the firm's digital product ecosystem. Your research will support the UX research strategy to shape the design of next-generation SaaS platforms, digital ecosystems, virtual assistants, websites, apps, and Agentic AI-driven solutions. You will contribute to enhancing the consultant experience lifecycle through improving productivity and helping to create a distinct competitive advantage for BCG and its clients.

Role Overview:

We are seeking a User Researcher to join our User Research team based in the Global IT Design Centre of Excellence .

Key Responsibilities:

User Research & Insight-Driven Design

• Conduct generative and evaluative research utilising quantitative and qualitative methods, including behavioural data analysis to understand user needs, validate concepts and refine designs that enhance user experiences and business outcomes.
• Develop insights that inform and evaluate design recommendations, ensuring they are grounded in evidence and aligned with business objectives.
• Translate research findings into actionable recommendations that influence product roadmaps and journey experiences.
• Demonstrate rigor in selecting, applying, and documenting research to ensure highquality, trustworthy insights which adhere to GDPR guidelines.
• Leverage AI tools to enhance and accelerate research planning, data collection, and insight generation.

Product Experience & Strategy Development

• Influence the product experience and strategy through the delivery of validated, actionable insights that guide MVP's and scalable product releases, aligned to business goals.
• Translate research insights into clear opportunities for experimentation, contributing evidence-based ideas to the A/B testing pipeline.

Measuring Impact & Continuous Improvement

• Implement metrics and KPI's which evaluate and track UX impact and communicate value to stakeholders.

Collaboration & Stakeholder Engagement

• Partner deeply with engineering, product, design, data analytics, and business stakeholders to define business problems and hypotheses for testing.
• Engage with senior stakeholders and cross-functional teams to co-create innovative solutions that drive business value.
• Foster strong relationships to advocate for evidence-led and user-centred design decisions.
• Work closely with experimentation teams to shape hypotheses and identify test opportunities.

Increasing Customer Centricity

• Support colleagues to run their own tactical research through training and mentoring.
• Actively contribute to the research repository and encourage wider team adoption to increase customer centricity, and to prevent duplication of work.

What You'll Bring

• 4+ years of experience in UX research within enterprise or consultancy environments.
• Expertise in user research methodologies - proven ability to independently run, end-to-end, qualitative and quantitative research projects including moderated and unmoderated usability tests, interviews, large scale surveys, concept tests.
• Sharp analytical thinker with strong synthesis and storytelling skills, able to turn complex data into meaningful actionable insights.
• Proven ability in influencing and driving business decisions through the delivery of impactful and actionable insight.
• Good understanding of user centred design principles and design thinking methodology.
• Strong communication and stakeholder management skills, experienced in working with designers, product managers and data science teams to deliver user research.
• Skilled at presenting - able to proficiently deliver insights to diverse audiences through compelling storytelling.
• Handson experience using and applying AI in research to improve efficiencies, productivity and insight generation.
• Proficient in user research tools e.g. UserTesting, Content Square, Hive, Maze, Dovetail, Verint, Qualtrics.

Qualifications:

• Bachelor's degree in Psychology, Human Computer Interaction, Cognitive Science or a related field, or equivalent work experience.

Additional info

Nice to have:

• Experience with design tools such as Figma and other prototyping tools.
• An understanding of the unique demands of a global, market-leading management consultancy firm.

Personal Attributes:

• Self-motivated with the ability to work collaboratively with cross functional teams.
• Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment.
• Outcome-driven and focused on solving user and business problems.
• Evangelist for UX research, with a passion to champion the voice of the customer.
• Organised with a strong ability to meet project timelines.
• Ability to navigate high levels of ambiguity.
• Compelling storyteller and communicator.
• Growth mindset - open to learning, feedback and actively contributing to the growth and development of the User Research function.
• Empathy and cultural sensitivity when working with global colleagues and diverse user groups.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. for more information on E-Verify.