Roles and Responsibilities:
- Research and generate lists of potential customers
- Create and Provide input on customer briefs, presentations, and sales literature
- Help develop client relationships and retain existing accounts
- Assist in evaluating new sponsorship opportunities
- Learn and apply sales techniques
- Maintain sales records
- Conduct Demos on regular basis
Customer support:
- Extend support to clients during the onboarding process.
- Regular calls to existing clients to proactively service them and attend to their needs.
- Address any queries of clients relating to transaction processing by internally coordinating with the relevant departments and calling back the client with resolution.
- Systematic documentation of customer logs, turn-around time, complaint resolution, etc.
STAKEHOLDER MANAGEMENTKey Internal Relationships:
- Relationship Managers
- IT Division
Key External Relationships:
SKILLS/COMPETENCY REQUIREMENTS
- Sound understanding of sales management and sales process.
- Good listening and conflict-resolution skills.
- Excellent verbal and written communications skills with a customer-friendly attitude.
- Ability to negotiate deals.
- Working knowledge of trade finance products.
