Job Summary
PFI Innovation Centre India is an exciting new innovation center. We're building a future that helps people live better lives longer— and we're looking for bold thinkers and team players to help us do it. Here, you'll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
a Purpose Driven Company – 150 Years
While the PFI Innovation Centre brand is new to India, you'll be a part of the Prudential Financial, Inc. family. Founded in 1875 in Newark, New Jersey, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we're a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At PFI Innovation Centre India, you'll find a high-performance culture that's flexible, collaborative and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable — always focused on delivering for our customers. It's the standard we choose every day as we grow, perform, and win as one team.
We offer valuable leadership, mentoring and learning opportunities, paired with the flexibility and support to help you thrive.
Whether you're just starting out or ready to take your next step, we'll help you grow with purpose and do the best work of your career.
The 11P Procurement Operations Associate supports our company's Global Sourcing & Procurement (GSP) function by ensuring efficient, compliant, and valuedriven purchasing operations across the enterprise. This role provides enduser support for procurement activities, acts as a subject matter expert (SME) for procurement systems and processes, engages with suppliers and business stakeholders to resolve issues, analyzes spend and operational data, and contributes to continuous improvement of the SourcetoPay (S2P) ecosystem. The Associate helps ensure that purchasing activity aligns with established policies, preferred supplier strategies, and operational excellence expectations.
Key Responsibilities
Procurement Operations & EndUser Support
- Process and support procurement requisitions, ensuring purchase activity aligns with preferred suppliers and category strategies.
- Resolve issues related to purchase orders, supplier selection, catalog usage, and requisition workflow.
Supplier & Stakeholder Support
- Serve as a liaison between business requestors, Category Managers, Accounts Payable, Suppliers, and Procurement Operations.
- Resolve escalations and operational breakdowns by partnering with internal teams and external suppliers.
- Support supplier onboarding and ensure accurate and complete supplier information flows through systems.
Systems Subject Matter Expertise
- Act as an SME for procurement system functionality; assist in documenting requirements and testing system enhancements.
- Participate in initiatives to improve the SourcetoPay architecture, including automation, UI improvements, and data integrity.
Data Analysis, Reporting & Insights
- Conduct analysis of procurement and supplier performance metrics, category spend, and operational data.
- Generate reports to support internal business decisions, Procurement Operations, and Category Management.
- Identify process gaps or inconsistencies revealed through data trends and propose solutions.
Process Improvement & Governance
- Identify and escalate opportunities for policy, workflow, or system enhancements to improve buying experience and cycle times.
- Ensure procurement activity adheres to internal controls, sourcing policies, and compliance requirements.
- Support change management, communications, and training related to updates in systems or processes.
Qualifications
Education & Experience
- Degree in Business, Supply Chain, Finance, or related field preferred.
- 3–5 years of business experience in procurement, sourcing, operations, financial operations, or a related area.
Technical & Functional Knowledge
- Understanding of sourcing and procurement concepts, contract/supplier management, and P2P workflows.
- Ability to quickly learn new technology and navigate multiple enterprise systems.
- Experience working in or with BPO/sharedservice environments preferred.
Skills And Competencies
Analytical & Problem Solving
- Strong analytical skills for reviewing data, identifying trends, and diagnosing rootcause issues.
- Ability to independently resolve issues and recommend process improvements.
Communication & Collaboration
- Strong written and verbal communication skills to interact with suppliers, associates, and business partners.
- Ability to manage crossfunctional interactions and build strong working relationships.
Professional Attributes
- High degree of initiative, ownership, and ability to prioritize independently.
- Strong customerservice orientation with a continuousimprovement mindset.
- Teamfocused and adaptable to evolving priorities in a dynamic enterprise environment.
