Job Summary
PFI Innovation Centre India is an exciting new innovation center. We're building a future that helps people live better lives longer— and we're looking for bold thinkers and team players to help us do it. Here, you'll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
a Purpose Driven Company – 150 Years
While the PFI Innovation Centre brand is new to India, you'll be a part of the Prudential Financial, Inc. family. Founded in 1875 in Newark, New Jersey, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we're a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At PFI Innovation Centre India, you'll find a high-performance culture that's flexible, collaborative and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable — always focused on delivering for our customers. It's the standard we choose every day as we grow, perform, and win as one team.
We offer valuable leadership, mentoring and learning opportunities, paired with the flexibility and support to help you thrive.
Whether you're just starting out or ready to take your next step, we'll help you grow with purpose and do the best work of your career.
The Procurement Operations Analyst supports our company's Global Sourcing & Procurement (GSP) function by executing core procurement activities, maintaining data accuracy, and assisting with issue resolution across purchasing operations. This role helps ensure end users can efficiently procure goods and services, supports basic analytics, and collaborates with internal partners and suppliers to maintain a smooth Procure‑to‑Pay (P2P) process.
This position is an entry‑to‑intermediate–level role designed for associates developing foundational procurement knowledge and growing toward more independent operational and analytical responsibilities.
Key Responsibilities
Operational Support & Transaction Processing
- Process procurement requisitions and ensure purchases follow established sourcing channels and preferred suppliers.
- Support supplier setup activities, PO creation, and basic transactional troubleshooting.
- Assist with monitoring daily work queues and escalating issues where needed.
Issue Resolution & Customer Support
- Serve as a first‑line contact for end users to resolve routine procurement or system questions.
- Partner with Accounts Payable, category teams, and business requestors to resolve invoice, PO, or supplier discrepancies.
Data Integrity & Reporting
- Maintain accuracy of procurement data, logs, and basic reporting related to spend, requisition activity, or supplier metrics.
- Assist in tracking operational defects, errors, and trends for continuous improvement.
Systems & Process Support
- Gain proficiency in procurement systems and help identify minor user issues or improvement opportunities.
- Participate in small‑scale initiatives to enhance S2P workflows and support standardization across the P2P process.
Qualifications
Education & Experience
- Degree in Business, Supply Chain, Finance, or related field preferred.
- 0–3 years of experience in a business, operations, procurement, finance, or AP‑related function a plus.
Skills & Capabilities
- Foundational understanding of procurement or P2P concepts; willingness to develop deeper expertise.
- Strong attention to detail and ability to follow structured processes.
- Basic analytical skills; comfort with Excel and data tracking.
- Strong communication and customer‑service orientation.
- Ability to learn new systems quickly and adapt to evolving technologies.
Preferred
- Exposure to SAP, Ariba, Coupa, Oracle, or Workday.
- Experience supporting supplier onboarding or transactional quality reviews.
Success Factors
- Reliable execution of daily procurement tasks with accuracy.
- Demonstrated growth toward independent issue triage and process understanding.
- Collaborative style and willingness to partner across GSP and upstream/downstream teams.
- Strong learning agility and interest in progressing within procurement operations.
