Job Description - GSOC Operator / Analyst
Employer: G4S Secure Solutions India Pvt. Ltd.
Client: Leading Global MNC (Confidential)
Location: South Zone (Hyderabad & other major cities as required)
Employment Type: Full-Time, Permanent
Reporting To: GSOC Supervisor / GSOC Manager
Payroll: G4S Secure Solutions India Pvt. Ltd.
Role Overview
As a
GSOC Operator / Analyst, you will be at the heart of our Global Security Operations Centre (GSOC), monitoring threats, responding to incidents, and ensuring business continuity for a global client. This role demands vigilance, quick decision-making, technical competence, and the ability to remain calm under pressure.
Key Responsibilities
- Threat Monitoring & Surveillance
- Monitor security systems (CCTV, access control, alarms, incident management tools).
- Use platforms such as Genetec, ServiceNow, Ontic, and Everbridge for integrated threat monitoring.
- Identify and escalate potential risks, anomalies, or suspicious activity.
- Incident Response & Escalation
- Act as the first responder to incidents in line with global SOPs.
- Escalate issues to relevant stakeholders and dispatch ground teams when required.
- Maintain accurate incident logs and support investigations.
- Emergency Operations
- Assist in fire, evacuation, lockdown, or medical emergency protocols.
- Coordinate with emergency services and ensure timely response.
- Technology Oversight
- Perform daily system health checks (CCTV, badge readers, alarms, FACP panels).
- Report and follow up on equipment faults with technical teams.
- Intelligence & Reporting
- Track regional and global threats; share intelligence updates with stakeholders.
- Generate reports on incidents, trends, and SLA compliance.
- Provide video retrievals, badge audits, and analytical support for investigations.
- Communication & Coordination
- Handle emergency and non-emergency calls professionally.
- Liaise with global security teams, C-suite executives, and law enforcement as required.
Candidate Profile
Education
- Graduate in Security Management, Information Technology, Criminology, or a related field.
- Certifications such as CPP, PSP, APP (ASIS) are advantageous.
Experience
- Minimum 1 year in GSOC/Command Centre operations.
- 2+ years in monitoring-based operations or customer service.
- Prior work with multinational clients preferred.
Technical Skills
- Hands-on experience with:
- Security platforms: ServiceNow, Genetec, Everbridge, Ontic, MS Office/365.
- Security equipment: CCTV, access control, alarms, FACP panels.
- Ability to analyze data and prepare incident/intelligence reports.
Language Skills
- Fluent spoken and written English (mandatory, non-negotiable).
- Knowledge of Hindi desirable.
- Local language (mother tongue of location) mandatory.
Behavioral Competencies
- Strong situational awareness and multitasking.
- Calm decision-making under stress.
- Ethical, professional, and disciplined.
- Team-oriented with high emotional intelligence.
Work Environment
- Shift Pattern: Rotational (24/7, including weekends and holidays).
- Team Setup: Each shift staffed with 2-3 GSOC Operators and one Supervisor.
- Transport: Company-provided pickup/drop during night shifts.
Compensation & Benefits
- Salary: Negotiable (depending on the performance during the interview).
- Benefits: Provident Fund, Gratuity, Medical Insurance (employee + dependents), Leave encashment, Performance-linked bonuses, Transport (as per shift).
Career Progression
GSOC Operator → GSOC Analyst → GSOC Supervisor → GSOC Manager
Application Process
Submit your CV with the following details: Date of Birth, Height, Weight. Also send your latest last 3 months salary slips (if available)
Contact Person: Abhay Mulik
Email: [Confidential Information]
WhatsApp: +91 9113627282
Mobile: +91 9972877452
