Administer Electronic File Transfer Program using GlobalScape
Maintain compliance to avoid risks of outages or compromised data
Communicate ideas and information effectively via oral and written communication to diverse audiences
Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP
Create PowerShell Scripts for file transfers and utilities
Resolve technical problems effectively and efficiently working with internal functional and software development teams, and external vendors to identify root causes and solutions
Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams
Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades
Contribute to the creation of Support Design Specification and Support Supplement Documents
Provide ad-hoc reporting as required by the business
Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures
Lead or assist with day-to-day service delivery issues and processes as required
Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules/functionalities and create/document operations procedures
Minimum Qualifications
BE/B Tech/MCA
Excellent written and verbal communication skills
Mandatory Qualifications
GlobalScape Administration
GlobalScape File transfer tool working knowledge
INC Management, Problem Management and other ITIL processes
