Years of Exp- 2-3Years
Location- Remote (India)
Salesforce & Data Management
- Support Salesforce user lifecycle processes, including license allocation, login troubleshooting, deactivations, and ownership reassignment.
- Monitor and maintain Salesforce data hygiene, ensuring accuracy, completeness, and compliance with global standards.
- Serve as 1st line support for Salesforce users globally, resolving queries and providing guidance on system functionality.
- Conduct testing of Change Requests (CRs), enhancements, and new features prior to deployment.
- Maintain and publish Chatter updates and release‑based communications to inform users of changes, improvements, and best practices.
Reporting & Insights
- Build, maintain, and refine Salesforce reports and dashboards to support Sales, New Business, and management teams.
- Produce insight-driven reporting for global stakeholders, highlighting pipeline performance, trends, and risks.
- Support the broader business reporting process, ensuring timely and accurate delivery of recurring and ad-hoc reports.
Process & Enablement
- Ensure training materials, process documentation, guides, and video tutorials remain accurate, accessible, and up to date.
- Create new enablement materials as needed to support Salesforce usage and Sales Operations processes.
- Collaborate with cross-functional teams to identify operational issues, propose solutions, and drive process improvements.
Skills & Experience
Essential
- 1 year Super or Power User exposure on Salesforce Sales Cloud, or 3 years experience as a Business user on Sales and Marketing Cloud
- Strong understanding of Lead-to-Opportunity lifecycle, including lead capture, qualification, conversion, and pipeline management
- High attention to detail, particularly regarding data accuracy and system hygiene.
- Excellent communication skills with the ability to support users across multiple regions, seniority levels and flexibility to operate in various time zones
- Ability to support users with Salesforce best practices by conducting training to new and existing users when new enhancements are released
- Ability to manage multiple tasks in a fast-paced environment
Desirable
- Experience with global sales processes.
- Understanding of CRM governance and change management processes.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
What You Will Bring
- A proactive, solutions‑focused mindset.
- A passion for supporting teams and improving operational efficiency.
- Curiosity and eagerness to learn new systems and processes.
- Strong collaborative skills and the ability to work with diverse teams across the globe.
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