Global Product Senior Specialist – HR-Teaming @ BCG

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Product Analyst is a key role within Teaming@BCG Agile squad

• You will collaborate with the Product Owner, squad members, and key stakeholders to ensure user stories, requirements, and solution designs meet business needs and acceptance criteria.

• You will work with complex and sometimes ambiguous requirements-bringing clarity, analysing impacts, and recommending feasible solution options.

• You will support backlog refinement by partnering closely with the Product Owner to translate business goals into initiatives, epics, and detailed user stories.

• You will coordinate with internal and external partners, vendors, cross-functional HR teams, and other product squads to ensure seamless delivery across dependencies.

• You will manage and support SaaS applications, Integration, including configuration, enhancement requests, functional troubleshooting, and day-to-day operations.

• You will provide high-quality end-user support across queries, data requests, training needs, and recurring operational issues proactively identifying opportunities to automate or improve processes.

• You will participate in sprint ceremonies and drive discussions or working sessions to capture outcomes, decisions, and next steps.

• You will explore and experiment with no-code/low-code tools, databases, and BI platforms to design innovative solutions and deliver value faster.

• You will partner with Change & Release teams to prepare supporting documentation, communicate changes, and ensure readiness for deployments.

What You'll Bring

• Bachelor's degree in a relevant field.
• 7+ years of experience supporting IT or SaaS products as an Analyst, preferably within HR applications or HR technology ecosystems.
• Strong experience managing end-to-end application lifecycle activities - including requirement analysis, configuration, testing, deployment coordination, and ongoing functional support.
• Hands-on experience analysing data and creating reports using Excel, SQL, or visualisation tools such as Power BI or Tableau familiarity with Power Apps or low-code platforms is a plus.
• Experience handling user support requests through platforms like ServiceNow or similar query management systems.
• Solid background working with IT vendors, technical teams, and cross-functional partners to drive enhancements and resolve issues.
• Strong understanding of Agile methodologies with practical experience in sprints, ceremonies, backlog refinement, and writing clear Agile user stories.
• Working knowledge of Jira or other Agile delivery tools.
• Demonstrated ability to engage effectively with diverse stakeholder groups, gather complex business requirements, and communicate clearly across technical and non-technical audiences.
• Strong analytical and problem-solving mindset with the ability to navigate ambiguity, identify root causes quickly, and propose practical solutions.
• Experience developing and executing test plans for functional, integration, and user acceptance testing.
• Excellent written and verbal communication skills, with the ability to facilitate discussions, present insights, and influence outcomes.

Who You'll Work With

• This role is part of the Learning, Teaming and UP Product Team within the HR Product Portfolio and works closely with Product Owner and Product Teal Lead. You will also work closely with other functional and IT teams.

Additional info

YOU'RE GOOD AT

• Supporting functional users and stakeholders by resolving queries, analysing issues, and providing clear, actionable solutions across multiple communication channels.
• Translating business needs into structured requirements, ensuring clarity for technical teams and alignment with product goals.
• Working collaboratively with technical partners, vendors and cross-functional teams on solution design, delivery, and deployment planning.
• Coordinating across a diverse and distributed stakeholder group, ensuring requirements, dependencies, and outcomes are captured accurately.
• Understanding the broader product vision and helping the Product Owner prioritise backlog items that deliver the highest value each sprint.
• Thriving in a multicultural, distributed Agile environment and effectively managing multiple priorities in parallel.
• Being intellectually curious and open to experimenting with new tools, especially no-code/low-code technologies, analytics platforms, and automation solutions.
• Applying strong problem-solving skills, critical thinking, and attention to detail to navigate complex or ambiguous requirements and craft clear solution paths.
• Driving continuous improvements, including analysing data, identifying optimisation opportunities, and supporting enhancements across functional process and tech platforms.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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