What this job involves:
This position plays a vital role on the Travel and Events team, working cross functionally to execute implementation strategy that supports operational infrastructure and service delivery effectiveness while being responsible for execution of project implementations. You will execute implementation strategy and operational plans for T&E's globalization across APAC, EMEA, and LATAM regions while ensuring project team members complete key deliverables on schedule and establishing scalable frameworks for major site expansions. This role contributes to JLL's business objectives by creating playbooks, workflows, journey maps, and standard operating procedures to reduce duplicative regional standards, building reusable operational frameworks that enable consistent service delivery across all global locations while managing operational project plans and translating challenges into actionable plans.
What your day-to-day will look like:
- Execute implementation strategy and operational plans for T&E's globalization across APAC, EMEA, and LATAM regions while ensuring project deliverables completion on schedule
- Create playbooks, workflows, journey maps, and standard operating procedures to reduce duplicative regional standards while building reusable operational frameworks
- Manage operational project plans, resources, deadlines, and risks for simple to standard project and supplier implementations while providing updates and communicating challenges
- Proactively analyze deadlines and competing priorities across multiple site launches while creating prioritization plans to ensure objectives are met
- Anticipate resistance from new or updated processes while analyzing change impact for better SOP utilization and implementing strategic change management programs
- Lead simple to standard project and/or supplier implementations on behalf of Travel and Events team while ensuring standardized approaches across regional expansions
- Collaborate with Training Manager to transform process documentation into executable trainings for consistent knowledge transfer across global teams
Required Qualifications:
- 3-5+ years project management or meeting & events operations management experience
- 3-5+ years implementing organizational initiatives with strong analytical and problem-solving skills
- Demonstrated ability to manage and prioritize multiple/competing projects and timelines
- Strong communication skills both verbal and written with working knowledge of organizational change management process
- Experience creating process maps, playbooks, standard operating procedures, and journey maps
- Understanding of waterfall, six sigma, lean, or agile implementation methodologies
- Ability to anticipate resistance and implement strategic change management programs
Preferred Qualifications:
- 2-4-year college degree or equivalent work experience
- 3+ years implementing meeting and event or travel program organizational initiatives including Strategic Meetings Management or corporate business travel programs
- Third party meeting management vendor/agency operations, consulting and/or implementation experience
- Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) designation
- Experience managing direct reports with project management technology experience including Asana, Smartsheet, Jira, or equivalent
- Experience communicating with all levels of stakeholders with demonstrated track record of cultivating strong working relationships
- Six sigma yellow or green belt certification with ability to drive collaboration across multiple teams and stakeholders.
Location: On-site
At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
