Job Title: Global PMO Leader India
Department: Customer Services Management (CSM)
Location: Mumbai, India
Grade: E1
Reporting To: VP, Global PMO
- Role Summary:
- The Global PMO Leader India will be responsible for leading the deployment of NCR Atleos solutions and services across India, ensuring projects are delivered on time, efficiently, and to the highest standards of customer satisfaction. This role oversees two core functions: Project Onboarding (ATMaaS, Managed Services, and complex deals) and Deployment Services (DS), managing both strategic execution and operational delivery.
- As part of the Customer Services Management (CSM) team, this role plays a critical part in driving transformation, optimizing performance, and aligning India s operations with global standards. The successful candidate will possess deep operational expertise, financial acumen, and leadership capabilities to manage people, projects, and performance across a fast-paced, high-growth environment.
Key Responsibilities:
Cross-Functional Leadership
- Lead dual functions: Project Onboarding and Deployment Services (DS) across India.
- Provide strategic direction and operational oversight to both teams, ensuring alignment with global PMO standards and business objectives.
Project Onboarding & Program Management
- Oversee onboarding of ATMaaS, Managed Services, and complex deals, ensuring timely, efficient, and budget-compliant delivery.
- Lead a team of senior program/project managers, providing mentorship, guidance, and performance management.
- Coordinate cross-functional resources (Installations, Professional Services, Network, Payments, Cash teams) to ensure seamless project execution.
- Monitor project progress, risks, and issues; ensure compliance with PMO standards and reporting protocols.
- Facilitate executive-level communication and stakeholder alignment.
Deployment Services (DS)
- Manage the full lifecycle of ATM installations, upgrades, and deployments across India.
- Develop strategic plans for DS deployments, aligning with broader organizational goals.
- Optimize resource allocation, scheduling, and productivity to meet project deadlines and quality standards.
- Implement standardized processes for hardware/software configurations and deployment.
- Ensure compliance with local regulations and internal governance policies.
Financial Management
- Own the P&L for the DS business in India, driving revenue growth and cost control.
- Meet or exceed quarterly targets for Revenue and EBITDA.
- Develop and implement budgeting, forecasting, and cost optimization strategies.
- Provide timely financial reports and insights to support strategic decision-making.
- Identify and mitigate financial risks impacting project profitability.
Strategic Planning & Business Development
- Align financial and operational goals with organizational strategy.
- Identify market trends and opportunities to expand service offerings and drive growth.
- Implement pricing strategies and value-added services to enhance profitability.
- Develop long-term plans for sustainable business expansion.
Risk Management
- Proactively identify risks across onboarding and installation functions.
- Develop and implement contingency plans to mitigate operational and financial risks.
- Ensure business continuity and resilience in project delivery.
Continuous Improvement
- Conduct post-project reviews to capture lessons learned and best practices.
- Drive continuous improvement initiatives across PMO and DS operations.
- Foster a culture of innovation, ownership, and accountability.
Minimum Job Requirements:
- 15+ years of experience in Business Operations or Project Management within SaaS, Software, or Fintech industries, ideally leading large international teams.
- Bachelor s degree in Engineering, Finance, or Business; advanced business management experience across Services, Operations, and complex Program Management.
- Proven leadership in customer service, field service, or related functions within similar industries.
- Demonstrated success in leading transformation initiatives and implementing global operating models (on-shore, off-shore, partnerships).
- Exceptional leadership, communication, and interpersonal skills with the ability to influence and inspire.
- Strong analytical and strategic thinking skills; ability to translate complex data into actionable insights.
- Proven ability to manage stakeholders globally, with strong negotiation and presentation skills.
- Passion for innovation, technology, and delivering outstanding customer experiences.
- Self-motivated, creative, and collaborative team player.
- Experience leading diverse teams through change and driving performance across global functions.
- Ability to craft and articulate strategic vision, enhancing brand visibility and market influence.
- Proficient in project management tools and methodologies (Agile, Waterfall).
- Ability to manage multiple priorities under pressure.
- In-depth understanding of Fintech industry trends, regulations, and best practices.
- Willingness to travel as required; role based in Mumbai office.
