Who we are looking for:

The Associate 2, Global Payments India is responsible for the processing, investigation, and repair of domestic and international payment transactions. The role ensures transactions are completed accurately, timely, and in accordance with regulatory requirements, operational procedures, and established controls.

What you will be responsible for:

As a Payment Processing & Trade Repair Associate 2, you will

• Process domestic and international payment transactions across multiple payment channels and markets.
• Investigate and resolve payment exceptions, trade repairs, unmatched items, and processing breaks.
• Monitor transaction queues and ensure service levels and processing deadlines are met.
• Escalate complex issues requiring management review or approval.
• Maintain accurate records and supporting documentation.

Risk, Compliance & Operational Support:

• Adhere to regulatory requirements, internal controls, and operating procedures.
• Identify processing issues, operational risks, and control gaps and escalate as appropriate.
• Support audit, compliance, and control-related activities.
• Participate in operational testing and business continuity exercises when required.

Learning & Development:

• Develop and maintain knowledge of payment products, systems, procedures, and regulatory requirements.
• Participate in training and cross-functional learning opportunities.
• Support team initiatives focused on operational excellence and continuous improvement.

What we value:

• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong problem-solving and communication abilities.
• Strong critical thinking, problem solving, and decision-making skills.
• Take ownership and accountability for daily self-review.
• Timely completion of assigned client deliverables.

Education & Preferred Qualifications:

• Experience in banking operations, payments, transaction processing, or financial services preferred.
• Understanding of payment processing and exception management processes.
• MT202,MT103,MT900, MT910,MT199, MT299
• SWIFT Investigation or Payment Investigations
• Domestic Payments or cross border Payments
  

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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