Global IT Operations & Technology Lead
Location: India - open to candidates based in any M Moser Associates office location across India (Delhi, Bengaluru ,Mumbai, Hyderabad ,Pune)
Work Arrangement: Work from office
Experience: 5-8 years
Department: Global IT / Methods & Systems
About M Moser Associates
M Moser Associates is a global workplace design, engineering, project management and construction delivery firm. Technology enables our teams to collaborate and deliver projects across offices, disciplines and time zones.
Role Overview
We are seeking a practical, service-oriented IT Operations & Technology Lead to work closely with Global IT leadership on day-to-day operations, systems improvement, vendor coordination and technology projects across India. This is a collaborative delivery role: major global technology, security, policy and investment decisions remain with Global IT leadership.
Key Responsibilities
- Coordinate IT operations and local support across India, ensuring reliable, responsive and equitable support for all teams and offices.
- Work with Global IT on Microsoft 365, Entra ID/Active Directory, Teams, SharePoint, Azure, endpoints and office technology.
- Coordinate local infrastructure upgrades, office setups, relocations, technology rollouts and project-delivery improvements.
- Support vendors and service providers on delivery, renewals, maintenance and issue resolution; escalate decisions as needed to Global IT.
- Help maintain operational documentation, asset records, access processes, backup and security routines in line with Global IT standards.
- Lead local coordination during incidents, provide clear stakeholder updates and support root-cause follow-up with Global IT.
- Identify practical improvements, automation opportunities and responsible uses of approved AI tools to improve user experience and team productivity.
- Support design, engineering, project management and construction teams with reliable access to collaboration tools and project information.
Qualifications and Experience
- Bachelor's degree in IT, Computer Science, Engineering or a related discipline.
- 5-8 years of experience in IT operations, infrastructure, systems administration or technology service delivery, with team or vendor coordination experience.
- Working knowledge of Microsoft 365, Entra ID/Active Directory, Teams, SharePoint, Windows environments and Azure.
- Good understanding of networks, Wi-Fi, VPN, endpoint management, collaboration tools and core cybersecurity practices.
- Experience coordinating IT projects, vendors and stakeholders in a multi-office environment.
- Strong communication, documentation, problem-solving and service-management skills.
- Experience supporting design, engineering, construction or other professional-services teams is preferred.
