Global HR Shared Services Specialist

Who We Are

Our HR Shared Services Center (HRSSC) spans across three global hubs-India, Costa Rica, and Portugal-delivering centralized and efficient support for HR processes worldwide. Within this, the Collaboration & Excellence (C&E) team focuses on driving operational quality, consistency, and data-driven insights through structured quality assurance, documentation of standards, and reporting capabilities.

The Collaboration & Excellence (C&E) team will focus on creating scalable frameworks, optimizing operations, and contributing to continuous improvement-delivering measurable impact across the global HRSSC delivery model.

What You'll Do

You will be a key member of our Global HR Shared Services Center (HRSSC), supporting regional and local HR teams and employees worldwide with administrative HR processes. You'll collaborate with colleagues across multiple geographies and time zones, forming part of a close-knit global HR network that values teamwork, ownership, and continuous learning.

Key responsibilities include:

• Preparing and processing employee paperwork for new hires, promotions, transfers, exits, and changes.
• Maintaining personnel records in compliance with legal requirements and internal standards.
• Conducting onboarding and background verification including induction plans and welcome communications.
• Managing complex employee documentation requests including verification letters, references, and visa invitation letters.
• Using sound judgment to resolve non-routine stakeholder issues and managing escalations.
• Advising other team members with expert guidance on employee lifecycle processes.
• Producing reports on employee data (e.g. distribution lists, anniversaries, milestones).
• Conducting regular audits, identifying gaps, providing feedback and supporting quality improvements in a self-driven way.

You're Good At:-

• Thriving under pressure with exceptional attention to detail.
• Staying flexible and reliable in a dynamic, fast-paced environment.
• Insightful decision making and team collaboration.
• Problem solving complex tasks, learning from challenges and having a continuous improvement mindset.
• Handling sensitive data with confidentiality and professionalism.
• Creating meaningful experiences for every customer through exceptional service.
• Communicating clearly and professionally, both verbally and in writing.
• Collaborating and coaching others within the team across cultures and time zones.

What You'll Bring

• A graduation degree.
• 2-6 years of relevant experience in HR operations or shared services. HR process management experience is a must.
• Workday experience (preferred) or other HR ERP systems.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word, Visio).
• Experience working in a professional services or multinational environment.
• Fluent verbal and written English language skills.

Additional info

Why Join Us

• Be part of a respected global brand that invests in its people.
• Exposure to world-class HR systems, like Workday.
• Work in a culture that prioritizes learning, diversity, and inclusion.
• Join a growing team where your work directly drives global impact.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. for more information on E-Verify.