Opening a world of opportunity
The People Function is responsible for developing and implementing the Group's People Strategy and Group-wide People policies, projects and services. We are currently seeking a high calibre professional to join our team as our
Global Head of TA Capability Centres.
Role Purpose
To build and run a new internal Talent Acquisition (TA) capability at scale to create a differentiated proposition to enable HSBC to win in securing the talent needed.
The role holder is accountable for delivery of volume recruitment, administration, sourcing and administration services for
3 major markets in HSBC: UK, Hong Kong, and Singapore through the 3 TA Global Capability Centres (GCC) China (Foshan), India (Hyderabad, Bangalore) - driving service excellence, operational efficiency and robust risk and control management across the delivery model.
The role holder is accountable for partnering with the TI & Sourcing Strategy Lead, to deploy the agreed global sourcing strategy for regional priorities through the GCC Sourcing capability. They will support the segments, and market leads in the delivery of volume recruitment, sourcing, onboarding, and administrative activities, to the agreed standards, across a team of 120 TA specialists, and resource augmentation resources. They will drive an ethos of continuous improvement, through service optimization and operational excellence techniques across the Centre and beyond to improve the talent acquisition proposition and meet the TA Leadership future vision for TA.
Principal Accountabilities
Impact on the Business/Function
- Accountable for delivery of sourcing, high-volume recruitment, onboarding and administrative services through the GCC for regional targets, partnering with regional leads on fulfilment strategies.
- Accountable for ensuring consistency of operational process and delivery activities for the GCC. Providing a global service perspective to be adopted in the market with required nuances.
- Accountable for adopting the global sourcing strategy, feeding back delivery-related enhancements to improve strategy and process, creating a talent pool aligned to workforce strategy and skills needs
- Accountable for developing enhancements to the GCC model, leveraging data, insights, and feedback to inform design. Liaising with the global team as appropriate and working with the Experience & Enablement Lead to mobilizing teams to deliver aligned change and transformation across the Centres.
- Accountable for testing and learning across Centres, sharing lessons learned to Centre Leads.
- Accountable for designing and owning GCC vendor performance criteria and SLA tracking methodology.
- Accountable for negotiating and monitoring the contractual and service arrangements of GCC vendors, where appropriate, ensuring sustained value for money and delivery standards aligned to TA outcomes.
- As a member of the TA Leadership team, accountable for providing updates and reporting to TA Leadership and Governance Forums on TA GCC performance and enhancement roadmap.
- Accountable for identifying and mitigating risks which may hinder delivery of operational recruitment through the operation of a robust control monitoring regime.
- Accountable for effective communication across the TA Service Delivery Model to ensure alignment of requirements, narrative, collateral, and priorities.
- Responsible for overseeing the global TA GCC capacity and capability planning and budget, ensuring ROI targets are met for all initiatives.
- Accountable for leading, mentoring, and growing an expanded global/Local team of TA professionals.
Customers / Stakeholders
- TA Segment / Regional Leads: to partner on recruitment volumes and deliver against high volume activities.
- Emerging Talent / Executive & Leadership Lead: to partner of specialized recruitment, sourcing, and administrative support.
- TI & Strategic Sourcing Lead: to execute the central sourcing strategy through the GCCs.
- GCC Centre Leads: to deliver regional sourcing, recruiting and administration services.
- Experience & Enablement Lead: to partner on priorities, process, change, governance, and IT/experience enhancements.
- Undertake wider leadership role across the centres
- HR Operational Leadership: partner with the wider HR Ops community to driver efficiency, fungibility to enable delivery on shared outcomes
Requirements
- Deep experience on GCC set up and management across different locations.
- Excellent stakeholder management, communication skills, and people management skills
- TA Service Design: The ability to imagine, create and deliver scaled TA services that can be deployed globally to deliver outcomes.
- Contract Management: The ability to develop, negotiate and manage performance of contracts throughout their lifecycle.
- Relationship Management: Defines creative approaches to build strong and lasting relationships and uses experience and situational judgement to respond to unique needs.
- Financial & Budget Management: Builds plans and budgets which identify value for revenue and opportunities for cost reduction. Draws accurate conclusions from financial information and makes insightful strategic financial decisions in planning and monitoring performance.
- Planning, Tracking, Reporting & Governance: Provides reporting on progress on demand plan, status, risks and issues and resolves high priority issues affecting services, taking accountability for service quality and identifying opportunities for improvement.
- Operations Leadership: The ability to lead, develop and implement a service ethos across a large multi sited teams, whilst maintaining high quality customer first experience, effective risk and control management, productivity and rigorous cost management.
- People Leadership; the ability to inspire a large team across multiple markets to achieve great things, creating a culture of service and continuous learning, and an environment that is great to work in.
- Operational Excellence: the ability to drive operational performance and productivity across large teams
- Service Management: The ability control measures that impact TA customers, including communications, customers, customer service & experience.
- Data literacy: Ability to utilise key performance data to predict performance and make early adjustments to avoid service deterioration. Understand the primary input drivers to service outcomes and manage effectively.
- Collaboration: The ability to work together and share information with, within and across boundaries, to achieve a common goal.
- Diversity, Equality & Inclusion: The ability to promote the fair treatment and full participation of all candidates in all recruitment activity and challenge decisions or behaviours that do not align to the bank's policies.
You'll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
