Global Customer Support Specialist

We are looking for enthusiastic and customer-focused professionals to join our International BPO team. The ideal candidate will be responsible for delivering exceptional service to global customers by addressing inquiries, resolving concerns, and ensuring a seamless customer experience.

Key Responsibilities:

• Handle customer interactions via call in a professional manner.
• Resolve customer queries and provide accurate information within defined timelines.
• Identify customer needs and offer appropriate solutions.
• Maintain detailed and accurate records of all customer interactions.
• Meet individual and team performance metrics, including quality and productivity targets.
• Collaborate with internal teams to ensure timely issue resolution.
• Adhere to company policies, processes, and compliance standards.

Requirements:

• Excellent verbal and written communication skills in English.
• Minimum 0 months to 1 year of experience in an International BPO/customer service role (preferred).
• Ability to work in rotational shifts, including night shifts.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency and familiarity with CRM systems.
• Customer-centric mindset with the ability to multitask in a fast-paced environment.

What We Offer:

• Competitive salary and performance incentives.
• Career growth and learning opportunities.
• Dynamic and inclusive work environment.
• Employee engagement and recognition programs.

Location: Mumbai

Industry: International BPO / Customer Service

Employment Type: Full-time

Contact- Shreya 9987502996/ [Confidential Information]