About LetitbexAI
LetitbexAI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.
Position: Glean Administrator & Integration Engineer
Experience: 3+ Years
Notice Period: Can be considered up to 30 Days
Role Overview
The Glean Administrator & Integration Engineer is a hands-on platform and integrations role
responsible for administering Glean environment and building/maintaining custom
connectors and integrations across core enterprise applications (e.g., Salesforce, Workday,
NetSuite, Slack, Okta, Zoom, Jira, Google Workspace). The role blends Glean platform
administration, search & assistant configuration, and API‑driven engineering to ensure
reliable search, secure access, and scalable automation on the Glean platform.
This role is ideal for someone who has strong fundamentals in APIs, scripting, and cloud
platforms, and wants to own Glean as a strategic platform (Enterprise Search + Work AI) within
Key Responsibilities
- Glean Platform Administration
- Own day‑to‑day administration of Glean (Prod / non‑Prod) including user access, roles,
licenses, and cohorts.
- Configure and maintain datasources (e.g., Salesforce, Workday, Slack, Jira, Google
Workspace, Okta, Zoom, Confluence, Docebo, internal apps) – onboarding, schema
configuration, crawl schedules, and health monitoring.
- Manage SSO / SAML / SCIM and identity mappings in partnership with IAM / Okta
teams; ensure access is least‑privilege and compliant with InfoSec guidance.
- Administer LLM/Assistant settings (model routing, grounding sources, Deep Research
quotas, safety controls, tonality defaults, etc.).
- Maintain and improve search quality and relevance by tuning ranking, synonyms,
boosting, and filters using usage insights and stakeholder feedback.
- Custom Connectors & Integrations (Engineering)
- Design, build, and maintain custom Glean connectors (e.g., for internal tools, niche
SaaS, or log systems) using Glean APIs, webhooks, and supported SDKs.
- Implement read‑only and (where approved) write‑capable connectors for high‑value
systems such as Coupa, Logz.io, CDM Live Logs, internal portals, and other strategic
platforms.
- Work end‑to‑end on connector lifecycle: requirements, design, data modeling,
authentication (OAuth 2.0/API keys), error handling, observability, and deployment.
- Collaborate with EI & IA engineers (e.g., MuleSoft) where hybrid patterns are needed
(Glean + iPaaS + APIs).
- Contribute to shared libraries, templates, and runbooks for repeatable connector and
integration patterns.
- Security, Compliance & Governance
- Partner with InfoSec, Legal, and Data teams to ensure Glean usage aligns with AI risk,
data residency, and privacy requirements (including Assistant / Work AI use cases).
- Implement and monitor audit logging and admin activity tracking using GCP/Logging
and Glean audit logs; drive alerting for critical configuration changes and anomalies.
- Ensure permissions mirroring across sources (RBAC/ABAC) so Glean never
over‑exposes data beyond the source system.
- Support periodic access and usage reviews, license optimization, and cleanup
programs (e.g., revoking dormant accounts, enforcing VP approvals).
- Operations, Monitoring & Support
- Monitor crawl health, indexing latency, error rates, and capacity (search and chat)
across datasources and connectors; proactively remediate issues with Glean Support
and internal admins.
- Own L2/L3 support for Glean platform incidents (search failures, Assistant issues,
connector outages, SSO problems), including root cause analysis and permanent fixes.
- Use GCP logs / observability tools to debug integration and platform issues; coordinate
with CloudOps and app owners when infra or app‑side changes are required.
- Maintain an up‑to‑date runbook (on‑call playbooks, common issues, escalation matrix,
and rollback plans).
- Stakeholder Management & Enablement
- Work closely with Support, Engineering, G&A, and GTM leaders to understand use cases and prioritize Glean enhancements (search, connectors, Assistant prompts, Agents, write actions).
- Partner with datasource owners (SFDC, Workday, Zoom, Okta, etc.) to align on
configuration, API usage, and troubleshooting expectations.
- Drive training and enablement for Glean power users and champions, including
documentation, office hours, and how‑to guides.
- Provide regular status updates and metrics (adoption, search success, deflection,
incident trends) to leadership.
Required Qualifications
Education & Experience
- Bachelor's degree in Computer Science, Information Technology, Engineering or
equivalent practical experience.
- 3–6 years of experience in enterprise application integrations, platform
administration, or SRE/DevOps, with at least 1–2 years owning or heavily supporting
an enterprise SaaS platform (search, collaboration, or iPaaS).
Technical Skills
Glean / Enterprise Search / AI Platforms
- Experience administering or integrating tools like Glean, Elastic, Coveo, or similar
search/AI platforms (indexing, datasources, search configuration, relevance
tuning).
- Understanding of generative AI grounding, citations, and prompt configuration
is a strong plus.
APIs & Custom Connectors
- Strong understanding of REST APIs, HTTP, JSON, pagination, rate limiting, and
error handling.
- Hands‑on experience with OAuth 2.0, API keys, and service accounts for
system‑to‑system integrations (e.g., Salesforce, Okta, Workday).
- Experience building microservices or connector‑like components in Python,
Node.js, or Java.
Cloud & Observability
- Working knowledge of GCP/AWS/Azure, especially IAM concepts, logging, and
monitoring (e.g., GCP Logging, metrics, and alerts).
- Experience instrumenting services with logs and metrics for troubleshooting and
capacity planning.
Enterprise Applications (nice to have but strong plus)
- Exposure to Salesforce, Workday, NetSuite, Jira, Confluence, Slack, Zoom,
Okta, Google Workspace or similar SaaS platforms as integration targets.
- Familiarity with identity concepts (SSO/SAML, SCIM, group‑based access) and
data classification.
Tooling & Practices
- Comfort with Git/GitHub, branching, pull requests, and code review workflows.
- Understanding of CI/CD and automated deployment pipelines.
Soft Skills
- Strong analytical and debugging skills; able to independently drive incidents from
detection to root cause and long‑term fix.
- Excellent written and verbal communication, with the ability to document design
decisions, runbooks, and status clearly for both technical and non‑technical
stakeholders.
- High sense of ownership and accountability; comfortable operating at the intersection
of IT, Security, and Business stakeholders.
- Collaboration‑first mindset – works well with distributed teams, vendors, and SMEs to
unblock issues and deliver outcomes on time.
Preferred Qualifications
- Prior experience as a Glean Admin, Search Platform Owner, or AI/LLM platform engineer.
- Experience building or administering iPaaS‑based integrations (MuleSoft, Workato,
etc.), especially where those integrations feed search/AI platforms.
- Familiarity with AI safety, prompt governance, and tenant‑level controls for GenAI
tools in an enterprise setting.
- Exposure to Support / GTM workflows (cases, ARs, knowledge base, Slack channels)
and their data models in Salesforce and related tools.
