GFOCC Technician

As a Global Field Operations Command Center Tech (GFOCC Tech) at Amazon Data Services India Private Limited (ADSIPL), you will play a key role in maintaining and operating one of the worlds largest cloud computing infrastructures across multiple local and remote locations. In this capacity, you will be responsible for monitoring and servicing non-core Data Center infrastructure, including servers and networking equipment remotely from a centralized location. This role requires a proactive and detail-oriented approach, as you will be expected to drive operational improvements while ensuring seamless communication across teams. You will work closely with internal stakeholders to ensure the efficient functioning of our non-core Data Centers, implementing changes and resolutions as necessary while upholding the highest standards of operational excellence.

A day in the life

You day job will include:

• Remote troubleshooting of non-core DC network and compute Infrastructure
• Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
• 24X7 Oncall and first responder for critical issues
• Coordinate with remote hands & eyes for resolving DC facilities and IT infrastructure issues
• Participate in small-size improvement projects
• Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes
• Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
• Guide vendor resources on AWS DC standards, policies and guidelines providing remote hands and eye support

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Harmony

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• Basic knowledge of Linux servers, networking fundamentals (Layer 1/Layer 2), and TCP/IP
• English, Hindi and regional language proficiency is required