German Language Processor / Associate

German Language Processor / Associate

Role Summary

We are seeking HR Operations Associates to support end‑to‑end Hire‑to‑Retire (H2R)

processes for a global client. The role involves delivering Tier‑1 HR Helpdesk services,

executing H2R transactions, and partnering with global HR teams. German language fluency

is mandatory.

Key Responsibilities

A. HR Helpdesk & Advisory (Tier‑1)

- Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping,

Workday transactions, Recruiting, and Performance Management.

- Provide voice and non‑voice support in German and English.

- Manage and resolve tickets across multiple HR queues.

- Support high‑touch cases such as pay-out, health and wellness related suport.

B. Hire-to-Retire Transactional Activities

- Process Workday HCM updates across the employee lifecycle.

- Support onboarding activities including document verification and background checks.

- Coordinate offboarding workflows including exit documentation.

C. Learning and Development

- familiarity with end-to-end workflows within learning administration

- Is able to co-ordinate and calibrate with different stakeholders

- Ensures managing vendor co-ordination, invoicing and learning event administration

D. Data & Quality

- Maintain SLA, TAT, and quality standards.

- Ensure PII protection and data confidentiality.

- Utilize ServiceNow, dashboards, and knowledge bases.

E. Continuous Improvement

- Identify process gaps and suggest improvements.

- Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications

- Fluency in German (B2/C1+).

- Bachelor's degree in HR, Business, Commerce, or related fields.

- 1–8 years of HR Shared Services experience.

- Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.

Behavioral Skills

- Strong communication and customer service orientation.

- Ability to work in 24/7 operations.

- Problem‑solving and attention to detail.

Preferred Skills

- Experience supporting Global clients.

- Exposure to Payroll, Recruiting Ops, L&D Ops, and Benefits.

- Certifications such as Workday HCM or Goethe German certifications

Eligibility:

•Minimum 15 years of full-time education ( 10 + 2 + 3 )

•Should be flexible with night shifts & rotational shifts

•Candidates must have a registered EP ID

•Candidate must carry a copy of their updated resume.

•It is mandatory to submit a valid copy of TCS application form during the drive

•Please carry 2 Photocopies of Original Aadhaar or PAN card

•Candidates must carry a passport size photo

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcsapps.com/candidate/register

• Step 2: Click to login

• Step 3: Click New user (Register with us)

• Step 4: Select BPO in areas of interest and complete the registration. (Fill the details)

• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.