Genesys Solutions Architect

Company Description

Customer Experience Lab focuses on delivering exceptional customer experiences by integrating various solutions for seamless customer journeys. They combine Design Consultancy, Process Engineering, Technology Implementation, and Custom Software Development to create curated experiences for customers.

Role Description

This is a role for a Genesys Solutions Architect located anywhere. The Genesys Solutions Architect will be responsible for solution architecture, consulting, software development, integration, and business process management to ensure a cohesive and efficient customer experience.

Qualifications

• Solution Architecture and Consulting skills on Genesys platform
• Software Development and Integration expertise
• Experience in Business Process Management
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Bachelor's degree in Computer Science, Information Technology, or related field