Genesys IVR/IVA Developer 06th June 26 Walkin Bengaluru

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Genesys IVR/IVA Developer

Experience Range: 3 to 10 Years

Location: Bengaluru

Interview Date: 06th June 26 (09:00 AM to 12:00 PM)

Interview Venue: TCS Think Campus B4, Electronic City Phase 2, Bengaluru, Karnataka, 560100

Must Have:

Minimum 5 mandate details are mandate with two or 3 liners

1. Core Genesys Platform Knowledge

2. IVR Design & Call Flow development including secure flow & bots

3. Strong understanding of REST/SOAP APIs, JSON/XML payloads

4. Problem‑Solving & Analytical Thinking

5. Collaboration, Communication & Teamwork

Good to Have:

Minimum 2 mandate details are mandate with two or 3 liners

1. Salesforce integration

2. Intent model designing

Essential:

• Design clear, intuitive, and customer‑friendly IVR call flows
• Strong experience in Genesys Cloud CX
• Support testers (e.g., Cyara teams) with flow clarity and edge cases
• Support post‑production incidents and root‑cause analysis
• Collaborate with various stakeholders to deliver top notch code

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)