Genesys Engineer
Job Description
Role: Genesys Engineer
Duration: 6 months +
Location: India (Remote)
Mandatory Skills
Experience:
- Expertise in Genesys Cloud CX
- IVA/Conversational AI, GenAI agent assist, and speech/text analytics.
- CRM/ITSM integration, WEM/WFO, and automation experience.
- Strong client-facing and orals leadership skills.
Roles and Responsibilities
- Define target-state architecture and migration roadmap for CCaaS and omnichannel engagement.
- Design IVA/Conversational AI, Agent Assist, and analytics solutions.
- Integrate CRM (Salesforce/Dynamics/Siebel), WFM/WFO, and telephony/SBC.
- Ensure compliance (PII, PCI), observability.
- Lead orals, solution governance, and vendor management.
More Info
Key Skills
WFO
WEM
Genesys Cloud CX
IVA Conversational AI
ITSM integration
speech text analytics
GenAI agent assist
About Company
Skills:
Genesys, CES, GECX, Dialogflow CX, Google AI Cloud Engineering
Skills:
.NET, crm integration , call flow design , Servicenow, AWS, Java, Apis, Sql, Database Knowledge, Cti, Azure, Web Services, Voice Bots, Genesys Cloud CX, Troubleshooting, Workforce Management, Wfm, Salesforce, IVR Design Development, Reporting Analytics Tools, Genesys Engage, Call Routing, Telephony Integration, Cloud Exposure, SIP, Self-Service Applications, Production Support