Hiring Cloud Architect at Pronix IT Solutions
Job title: Genesys Cloud Solution Architect
Location: Gachibowli - HYD
Experience: 7+ Years in Contact Center Technologies with 3+ years in Genesys Cloud CX
Job Summary
We are looking for an experienced Genesys Cloud Solution Architect to lead the design, architecture, and implementation of Genesys Cloud CX solutions. The ideal candidate should have strong consulting skills, deep knowledge of Genesys Cloud architecture, APIs, integrations, IVR design, routing strategies, and contact center transformation programs.
Key Responsibilities
- Lead solution design and architecture discussions with business and technical stakeholders.
- Design and implement scalable solutions on Genesys Cloud CX.
- Configure Architect Flows, IVR, Routing, Queues, Skills, and Digital Channels.
- Design integrations using Genesys APIs, Data Actions, SDKs, and third-party systems.
- Define best practices for contact center modernization and migration initiatives.
- Provide technical leadership and mentoring to implementation teams.
- Support solution reviews, client workshops, and architecture governance.
Required Skills
- Strong expertise in Genesys Cloud CX Architecture
- Architect Flows, IVR Design, Routing & Workforce Optimization
- Genesys APIs, SDKs, Data Actions, Workflows
- Omnichannel Contact Center Solutions (Voice, Chat, Email, Messaging)
- REST APIs and Integration Architecture
- Reporting, Analytics, and Data Models
- Strong customer-facing consulting experience
Preferred Skills
- Amazon Connect knowledge
- Contact Center Migration experience
- Salesforce/CRM Integrations
- Conversational AI, Voice Bots, and Chatbots
- Genesys Cloud Certifications
