Genesys Architect

We are currently hiring for Genesys Architect / Genesys Engineer roles.

Location: Kondapur, Hyderabad

Role Overview:

Looking for professionals with experience in Genesys contact center platforms to support the design, configuration, and maintenance of contact center solutions.

Key Responsibilities:

• Design and support Genesys contact center solutions.
• Configure call flows, IVR, routing strategies, queues, and agent profiles.
• Support voice, chat, email, SMS, and other digital channels.
• Monitor system performance and troubleshoot call routing or telephony issues.
• Assist with Genesys integrations with CRM platforms like Salesforce, ServiceNow, or Zendesk.
• Support deployments, enhancements, and documentation.

Required Skills:

• 8+ years (Engineer) / 4+ years (Architect) experience in Genesys or contact center technologies.
• Knowledge of IVR, call routing, and contact center operations.
• Understanding of SIP, VoIP, and telephony concepts.
• Experience with Genesys Cloud CX / Genesys Engage / PureConnect.

Preferred Skills:

• Genesys certifications.
• Basic knowledge of APIs, Java, Python, or JavaScript.
• Experience with SQL or cloud platforms (AWS, Azure, GCP).