Job Description
Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking individuals to join a Vodafone Group Commercial team focused on delivering AI-enhanced customer service solutions across global markets. This role involves working on complex, multi-cloud technology ecosystems to design, implement, and scale generative AI solutions such as chatbots, voice bots, and agent-assist tools. You will collaborate with distributed teams to create reusable assets, improve delivery processes, and enable faster adoption of AI-driven customer experience solutions across Vodafone markets.
What You'll Do
Map technical dependencies across multiple delivery streams
Help establish AI development lifecycle practices and business-as-usual (BAU) processes for AI models
Build and maintain libraries of reusable software components and assets
Develop reusable technical roadmaps, delivery plans, and release frameworks
Collaborate with data scientists to define and document testing processes for AI models and AI-powered solutions
Create structured documentation to standardise delivery of Generative AI initiatives across markets
Work across diverse technology stacks including MS Azure, Google Cloud, AWS-based platforms, and on-premise systems
Who You Are
Educated to MSc level in Computer Science or a related discipline
Detail-oriented with strong written communication skills
Motivated to learn, collaborate, and contribute to deploying AI solutions at scale
Familiar with or interested in solution architecture, software development, or technical analysis
Exposure to coding practices, cloud computing, CI/CD pipelines, databases, or AI development lifecycle concepts is beneficial
Not a perfect fit
Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's In It For You
Opportunity to work on high-impact, global AI transformation initiatives
Exposure to cutting-edge Generative AI technologies and multi-cloud environments
Collaborative work with cross-functional and international teams
Ability to influence and improve processes in a rapidly evolving technology landscape
Learning-driven environment with opportunities to contribute to reusable enterprise-wide assets
What Skills You Will Learn
End-to-end AI solution lifecycle management
Multi-cloud architecture and integration strategies
Designing scalable Generative AI applications (chatbots, search, agent tools)
Technical documentation and standardisation practices for global deployments
Collaboration with data science and engineering teams in production AI environments
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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