General Manager

Responsibilities:

Training & Development

• Train, cross-train, and retrain all front office personnel to ensure consistent service quality and adherence to hotel standards.

Recruitment Participation

• Assist in the selection and hiring process of front office staff, ensuring the recruitment of competent and skilled personnel.

Staff Scheduling & Shift Supervision

• Prepare and manage staff schedules, supervise workloads during shifts, and ensure adequate coverage for smooth front office operations.

Performance Evaluation

• Evaluate the job performance of each front office employee regularly, providing feedback, coaching, and support to enhance efficiency and service quality.

Operational Excellence

• Ensure front office operations run efficiently, maintain high service standards, and address staff or guest issues promptly.