Job Title: Centralized General Manager – Resort Operations & Procurement
Salary: As per industry standards
Industry: Hospitality / Resort Management
Employment Type: Full-time
Job Summary
We are looking for an experienced and dynamic Centralized General Manager to oversee and manage the complete operations of multiple resort properties, along with end-to-end procurement activities. The ideal candidate will be responsible for ensuring operational excellence, maintaining guest satisfaction, driving profitability and standardizing processes across all properties.
The candidate should be willing to travel and coordinate with all properties as required.
Key Responsibilities
Multi-Property Operations Management
- Oversee the overall day-to-day operations of all assigned resort properties.
- Ensure smooth functioning of all departments including Front Office, Housekeeping, F&B, Kitchen, Maintenance and Activities.
- Standardize operational procedures across all properties.
- Maintain high guest service standards and ensure guest satisfaction.
- Monitor occupancy, revenue and operational performance across properties.
- Handle guest concerns and resolve operational issues efficiently.
Procurement & Inventory Management
- Manage centralized procurement for all resort properties.
- Handle purchasing of food supplies, housekeeping materials, maintenance items and operational essentials.
- Develop and maintain vendor relationships.
- Negotiate pricing, quality and delivery timelines with suppliers.
- Ensure timely stock replenishment and inventory control.
Team Leadership & People Management
- Lead and support property managers and department heads.
- Monitor staff performance, attendance, discipline, and productivity.
- Identify training needs and ensure skill development across teams.
- Build a strong and positive work culture.
Financial & Cost Control
- Prepare and manage operational budgets for all properties.
- Monitor expenses and optimize operational costs.
- Implement cost-control measures and reduce wastage.
- Ensure proper billing, purchase approvals and vendor payment coordination.
Business Growth & Strategy
- Support sales and marketing efforts to improve occupancy and revenue.
- Identify business opportunities and process improvements.
- Drive profitability and operational efficiency across all properties.
Requirements
- Bachelor's degree in Hospitality Management / Hotel Management / Business Administration.
- Minimum 3–5 years of experience in hotel or resort operations.
- Prior experience in handling multiple properties will be an added advantage.
- Strong knowledge of hospitality operations and procurement management.
- Excellent leadership, vendor management and negotiation skills.
- Strong analytical and problem-solving abilities.
- Willingness to travel frequently across properties.
Preferred Skills
- Multi-property management experience.
- Strong budgeting and cost-control expertise.
- Knowledge of inventory and procurement systems.
- Excellent communication and team management skills
