General Manager - Resort Operations - Madh Island

Please find below details for the post of General Manager - Operations in India's leading destination for Leisure, Luxury & Experiential Hospitality

Position: General Manager - Resort Operations

Company Profile: It is a premium hospitality destination offering a perfect blend of relaxation, leisure and memorable experiences. Nestled in the serene surroundings of Madh Island, it provides an elegant escape from the city's hustle and bustle, making it an ideal destination for leisure getaways, celebrations, social gatherings and exclusive experiences.

Location: Madh Island, Mumbai

Department: Operations

Employment Type: Full-Time

Level: Senior Management

Industry: Hotels and Restaurants /Hospitality/ Resorts

Education: Any graduate or degree in Hotel Management preferred

Experience: Minimum 05 years to maximum 15 years

Profile Overview:

We are looking for an experienced and dynamic General Manager to lead the overall operations of a premium resort at Madh Island, Mumbai.

The candidate will be responsible for managing all operational departments, ensuring exceptional guest experiences, driving revenue and profitability, leading teams, and maintaining high standards of hospitality and service excellence.

Key Responsibilities:

1. Overall Resort Operations

Oversee daily resort operations, including Front Office, Housekeeping, Food & Beverage, Maintenance and Guest Relations.

Ensure smooth coordination between all departments.

Maintain operational efficiency and service standards.

2. Guest Experience And Service Excellence

Ensure excellent guest satisfaction and hospitality standards.

Handle guest complaints, feedback and service recovery.

Implement initiatives to improve guest experiences and repeat business.

3. Revenue And Financial Management

Drive revenue through room bookings, F&B, weddings, events and leisure activities.

Manage budgets, operational expenses and profitability.

Monitor occupancy, ADR, RevPAR and overall P&L performance.

4. Team Leadership & Management

Lead and motivate department heads and operational teams.

Oversee recruitment, training and performance management.

Develop a strong service-oriented team culture.

5. Sales & Business Development

Develop strategies to increase occupancy and overall revenue.

Build relationships with corporate clients, travel agents and event planners.

Drive business through weddings, corporate events, social gatherings and leisure stays.

6. Quality, Safety & Compliance

Ensure compliance with statutory regulations and hospitality standards.

Maintain hygiene, food safety and property maintenance standards.

Ensure guest and employee safety.

Required Skills:

• 5 to 15+ years of experience in the hospitality industry.
• Previous experience as a General Manager, Resort Manager or Head of Operations.
• Strong experience in managing resort or hotel operations.
• Good understanding of Rooms Division and F&B operations.
• Strong knowledge of revenue management, budgeting and P&L.
• Excellent leadership, communication and guest-handling skills.
• Pre-opening and property setup experience will be an added advantage.

Preferred Industry Background:

• Premium Resorts
• 4-Star / 5-Star Hotels
• Boutique Resorts
• Luxury Hospitality Properties
• Leisure and Destination Resorts

Key Performance Indicators (KPIs:

• Occupancy and revenue growth
• Guest satisfaction and online ratings
• Cost control and profitability
• Employee retention and team performance
• Operational efficiency
• Quality and service standards

Working days: 6 days a week

Working hours: 10:00 am to 6:00 pm

Package: Up to 12.00 LPA

Interested Candidates can click on Apply or WhatsApp resume

WhatsApp No: 7039081275

Kind Regards,

HR Aditi Ojha