General Manager Operations

Job Title : General Manager - Operations

Years of Experience : 18 - 20 years

Reports to : CEO of the Company

Location : Guindy, Chennai.

Company Description

Tikitoro is India's first personal care brand designed specifically for kids and teens, offering safe, toxin-free, plant-based products developed to cater to their unique needs. Our mission is to inspire self-care habits in children while promoting confidence, health, and sustainability. Recognized with multiple awards, including the Best D2C Gamechanger Brand in Childcare, Tikitoro adheres to globally trusted standards, ensuring dermatologically tested, vegan, cruelty-free, and Made Safe-certified products. Trusted by parents across India, we are driven by our commitment to transparency, ethical practices, and creating impactful solutions that prioritize the health and individuality of growing children.

Role Description

This is a full-time, on-site role based in Chennai for a General Manager of Operations. The General Manager will oversee day-to-day operational activities, manage teams, and ensure the effectiveness and efficiency of business processes. Responsibilities include managing supply chain, production, quality, inventory, warehousing, logistics, and NPD — and build the systems and governance needed to scale reliably.managing budgets, optimizing operational workflows. aligning strategies with the company's goals. The chosen candidate will also play a critical role in achieving continuous improvement and fostering a high-performance work culture aligned with Tikitoro's mission and values.

What You'll Own

•    Absorb all operational decision-making from the founder — no routine or exception ops decision should need founder approval

•    Run supply chain end-to-end: procurement, contract manufacturing, vendor management, and redundancy across critical inputs

•    Implement demand-supply planning and inventory governance — move from reactive stockouts to disciplined planning with safety stock norms and SKU segmentation

•    Manage multi-warehouse 3PL network and channel-specific fulfilment for Amazon (FBA/FBF) and D2C separately

•    Lead NPD from concept to launch; own SKU portfolio pruning alongside new launches

•    Oversee QA, compliance, and audit readiness across manufacturing and supply chain

•    Conduct systematic review of outsourced capabilities — identify what should be in-housed to reduce structural cost drag

•    Build operational dashboards, KPIs, and weekly/monthly review rhythms; become the primary ops voice in executive reviews

Who This Is For

•    12–18 years in operations; proven experience in FMCG, personal care, or D2C brands

•    Track record building/scaling operations, not just managing steady-state

•    Strong in supply chain, contract manufacturing, inventory planning, and demand forecasting

•    Experience with Amazon FBA/FBF and multi-channel fulfillment

•    Comfortable in founder-led, resource-constrained environments

•    Education: Bachelor's in Operations, Supply Chain, or Industrial Engineering (MBA / Chemical Engineering a plus)

First 12 Months

90 Days: Map all operational decisions flowing to founder; complete ops audit; establish weekly reviews and ops dashboards.

3–6 Months: Implement demand-supply planning system; ensure founder is no longer the daily coordination hub; begin in-housing critical capabilities.

6–12 Months: Achieve zero stockouts on core SKUs; deliver consistent NPD launches; build channel-differentiated fulfilment model; drive structural cost improvement through in-housing.

Why Tikitoro

•    Build the operational backbone of a category-defining brand in kids personal care

•    High ownership, direct access to founder, real influence over business architecture

•    Create systems from scratch — not inherit legacy processes

•    Clear path to VP Operations / COO as the company scales

•    A brand rooted in purpose: every product we make is safe enough for a child