General Manager - Operations (Corporate Interiors)

ABOUT THE ROLE

Designation - General Manager - Operations

What You'll Do -

Operations Leadership

Own end-to-end operational performance and project execution.

Drive alignment with revenue, quality, and client satisfaction metrics.

Build scalable systems to support multi-project growth.

Project Delivery & Execution

Ensure timely and high-quality delivery of interior fit-out projects.

Conduct weekly execution reviews to identify and resolve roadblocks.

Track progress against milestones and client expectations.

P&L & Financial Management

Manage city-level P&L, budgeting, and cost optimization.

Improve margins through vendor negotiations and operational efficiencies.

Forecast project cash flows and monitor working capital cycles.

Cross-Functional Collaboration

Liaise with sales, design, procurement, HR, and finance to align workflows.

Drive execution readiness and resource planning.

Resolve cross-departmental blockers in real time.

Operational Excellence & Process Innovation

Implement lean, tech-enabled operations processes.

Reduce TAT through SOPs, automation, and performance analytics.

Leverage platforms like Salesforce for visibility and accountability.

Team Development & Leadership

Build and mentor a high-performing operations team.

Define KRAs, review performance, and lead upskilling initiatives.

Foster a culture of ownership, collaboration, and continuous improvement.

Client & Stakeholder Management

Act as the primary point of contact for key clients and vendors.

Conduct regular reviews with clients, architects, and contractors.

Ensure seamless communication and client delight throughout the project.

Risk, Quality & Compliance

Implement QA/QC checks, HSE standards, and compliance processes.

Anticipate risks and drive mitigation strategies.

Ensure contracts, documentation, and reporting are accurate.

Billing, Payments & Documentation

Monitor billing accuracy and ensure timely realization of payments.

Maintain documentation for client handovers, audits, and MIS.

Reduce revenue leakage through robust controls.

You Bring

1015 years of experience in interior fit-outs, project management, or operations in design & build/real estate.

Proven success managing multi-crore projects with direct P&L ownership.

Strong leadership and ability to manage cross-functional teams.

Solid understanding of supply chain, vendor management, and quality control.

Excellent communication, client management, and conflict resolution skills.

Tier-1 institute alumni (IIT/IIM) preferred.

Strong working knowledge of finance and P&L is an advantage.