Location:Remote / Jaipur
Shift: US Shift / Operational Hours
Employment Type: Full-Time
Position Overview
We are looking for a disciplined and experienced General Manager – Dispatch Operations to lead dispatch operations for US-based trucking and Amazon Freight Partner (AFP) operations.
This is a leadership role for someone with strong knowledge of dispatch operations, driver management, safety compliance, escalation handling, and real-time trucking operations.
The ideal candidate must be capable of managing dispatch teams, coaching drivers, improving operational discipline, and ensuring smooth daily execution of logistics operations.
This is a hands-on leadership role requiring ownership, accountability, operational control, and strong decision-making ability.
Key Responsibilities Dispatch Operations Management
- Lead daily dispatch operations for US trucking and AFP operations
- Monitor dispatch performance, driver utilization, route execution, and service reliability
- Ensure proper dispatch coverage during shifts and critical operational windows
- Build, improve, and enforce dispatch SOPs and operational processes
- Ensure timely follow-up on trips, delays, driver issues, and escalations
- Identify operational gaps and implement corrective actions
- Improve communication quality and accountability within dispatch operations
2. Driver Management & Coaching
- Coach drivers on operational discipline and communication standards
- Counsel drivers regarding:
- Safety behavior
- Attendance
- Route compliance
- Dispatch responsiveness
- Professional conduct
- Handle escalations and difficult conversations professionally
- Support driver retention through structured communication and issue resolution
- Ensure drivers follow operational expectations and compliance standards
3. Safety & Compliance Oversight
- Monitor driver safety events and recurring violations
- Ensure dispatch teams follow escalation protocols
- Review major incidents and severe violations
- Support reduction of safety violations through coaching and accountability
- Maintain proper documentation of incidents, coaching, and corrective actions
- Promote a strong safety-first culture across operations
4. Dispatch Team Leadership
- Train, mentor, and guide dispatchers and shift leads
- Improve dispatcher productivity, ownership, and decision-making
- Monitor communication quality and professionalism
- Conduct periodic performance reviews
- Ensure SOP and escalation compliance
- Build a disciplined and proactive operational culture
- Support hiring and training of dispatch team members when required
5. Operational Coordination
- Coordinate with AFP owners, operations teams, drivers, and dispatchers
- Handle and resolve:
- Trip delays
- Driver shortages
- Attendance concerns
- Equipment issues
- Route execution problems
- Safety-related escalations
- Provide operational updates and reporting to management
- Support continuous process improvement initiatives
Required Skills & Experience
Mandatory Requirements
- Strong understanding of US trucking operations
- Experience in dispatch management, fleet operations, or transportation operations
- Ability to manage drivers and dispatch teams effectively
- Strong communication and escalation-handling skills
- Ability to work during US operational hours
- Strong operational discipline and accountability mindset
- Ability to work under pressure and manage real-time operational challenges
- Knowledge of dispatch workflows, driver coordination, and trucking terminology
- Strong documentation and follow-up skills
Preferred Experience
- Experience with Amazon Freight Partner (AFP) operations
- Experience managing remote dispatch teams
- Experience handling US-based drivers
- Knowledge of driver safety monitoring and trucking compliance
- Experience creating or improving SOPs and operational workflows
- Leadership experience in logistics or transportation operations
Candidate Profile
We are looking for someone who:
- Thinks like an operations owner, not just a coordinator
- Can lead dispatchers and drivers with authority and professionalism
- Is calm, practical, and solution-oriented under pressure
- Can improve discipline without creating unnecessary conflict
- Is proactive and highly accountable
- Has strong operational ownership and follow-up habits
- Understands real-world trucking operations deeply
Work Requirements
- Stable high-speed internet connection
- Laptop/Desktop suitable for remote operations
- Backup power setup preferred
- Quiet and professional work environment
- Ability to use dispatch systems, reporting tools, and communication platforms
- Availability during critical operational escalations
Performance Expectations
The selected candidate will be expected to:
- Improve dispatch discipline and operational ownership
- Reduce recurring driver and dispatch issues
- Improve communication between drivers, dispatchers, and management
- Ensure timely escalation and issue resolution
- Support a safer and more accountable operational culture
- Build a scalable and reliable dispatch operation
How to Apply
Interested candidates can share their CV at [Confidential Information]
Contact: 9251661522
