Key Responsibilities
Resort Operations-Chennai
- Direct and manage all resort departments including front office, housekeeping, food & beverage, recreation, spa, and engineering.
- Ensure smooth day-to-day operations and uphold high service standards.
- Monitor and improve operational KPIs including occupancy, ADR, RevPAR, and guest satisfaction scores.
Leadership & Team Development
- Lead, mentor, and inspire department heads and staff across the resort.
- Foster a culture of excellence, accountability, and continuous improvement.
- Conduct regular performance reviews and implement training programs.
Financial Management
- Develop and manage annual budgets, forecasts, and financial reports.
- Drive revenue growth and cost control initiatives.
- Analyze financial data to inform strategic decisions.
Guest Experience
- Champion exceptional guest service and personalized experiences.
- Address and resolve guest concerns promptly and professionally.
- Monitor online reviews and implement feedback-driven improvements.
Strategic Planning & Business Development
- Collaborate with ownership on long-term strategic goals.
- Identify opportunities for expansion, partnerships, and new revenue streams.
- Stay abreast of industry trends and competitor activity.
Qualifications & Skills
- Bachelor's or master's degree in hospitality management or related field.
- Minimum 10+ years of experience in resort operations, with at least 5 years in a senior leadership role.
- Strong understanding of hospitality systems (PMS, POS, CRM).
- Excellent leadership, communication, and organizational skills.
- Proven ability to manage large teams and complex operations.
