General Manager
- Posted 21 days ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- Define and drive the end-to-end CX/UX vision, strategy, and governance across customer touchpoints.
- Build, hire, mentor, and scale UX/CX, research, industrial/product design, and engineering talent.
- Embed customer research, usability, journey mapping, and CX acceptance criteria into the product development process.
- Establish and govern design systems, experience standards, design QA, and approval processes.
- Translate customer insights into product requirements, design decisions, and measurable experience improvements.
- Partner with Product and Engineering to ensure PRD–XRD–Engineering Requirements traceability and experience quality.
- Drive AI-enabled CX transformation across research, design, analytics, documentation, support, and prototyping.
- Establish CX metrics such as customer effort, support contacts, rework, adoption, usability, and design-system compliance.
- Develop CX capability through career paths, competency frameworks, coaching, succession planning, and continuous upskilling.
Ideal Profile
- 10–15+ years of experience in UX, CX, Product Design, Service Design, Design Systems, or Experience Leadership.
- Proven experience leading multidisciplinary teams and cross-functional product development.
- Strong exposure to hardware-software, robotics, UAV, automotive, industrial technology, aerospace/defence, or mission-critical products preferred.
- Strong expertise in UX research, usability, service design, design governance, design operations, and Agile/Lean methodologies.
- Experience in AI-assisted design/research and human-AI interaction.
- Bachelor's degree required; Master's in Design, HCI, Engineering, Product Design, Psychology, or related fields preferred.
More Info
Key Skills
AI-assisted design research
Lean methodologies
human-AI interaction
design governance
design operations
CX metrics
competency frameworks
CX acceptance criteria
PRD–XRD–Engineering Requirements traceability
continuous upskilling
design systems
industrial product design
About Company
Skills:
Quality Assurance, Procurement, Leadership, Value Engineering, Contract Administration, Risk Management, MEP Disciplines, Project Management, Cost Control, Budgeting, Regulatory Compliance, Stakeholder Management, design optimization, HSE Best Practices
Skills:
Hazard and Operability Studies (HAZOP), Process Flow Diagrams (PFDs), Primavera, Risk assessments, Cgmp, Project management, Autocad, MHRA, WHO standards, Usfda, MS Project, engineering design, EMA
Skills:
analytical capability , Compliance, Hris, Compensation And Benefits, Learning And Development, Organisational Development, Employee Relations, Hr Operations, Talent Acquisition, HR Digitalisation, Performance Management, Organisational Design, Succession Planning, Compensation Benchmarking, Workforce Planning, HR Team Leadership
Skills:
commercial interiors , Erp, Vendor Development, Category Management, Strategic Sourcing, Contract Management, Cost Optimization, Value Engineering, Procurement Analytics, Commercial Negotiation, Rate Contract Negotiation, Cost Benchmarking, Vendor Management, Procurement Management, Construction Procurement, Strategic Procurement, Supply Chain Management, Procurement Transformation
Skills:
Maintenance Management, Engineering Compliance, Budget Preparation, Vendor Negotiation, Project Coordination, Hotel Operations