General Manager

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing

As the General Manager, you will be responsible for performing the following tasks to the highest standards:

1. Champion Business Excellence

• Drive the hotel's financial success and guest satisfaction by exceeding key performance indicators.
• Collaborate with Sales and Marketing to develop revenue-generating strategies for the hotel.
• Stay ahead of market trends and seize new opportunities.

1. Lead with Vision

• Inspire a culture of excellence by providing strong leadership to all team members.
• Monitor and develop team member performance, particularly the executive team and department heads.
• Foster a workplace where every team member thrives and contributes to the property's collective goals.

1. Elevate Guest Experience

• Manage operations with a keen eye for detail.
• Monitor guest feedback and implement improvements as necessary to exceed guest expectations.
• Deliver exceptional service to ensure every guest leaves with a desire to return.

1. Financial Stewardship

• Develop and manage the hotel's budget, including revenue forecasting, expense control, and capital expenditures.
• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives.

1. Quality Assurance

• Guarantee the highest standards of hotel upkeep, safety, and guest satisfaction.
• Conduct regular inspections to ensure compliance with quality and brand standard requirements.
• Implement improvement initiatives to enhance overall guest experience and hotel reputation.

1. Owner Relations

• Build strong rapport with hotel owners through proactive and ongoing communication.
• Serve as a primary liaison between hotel owners and corporate entities.

What are we looking for

• Prior Hotel General Manager experience with strong operations knowledge.
• Success in driving commercial returns and revenue.
• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
• Outstanding communication and negotiation skills with a customer-first mindset.
• Solid grasp of financial management principles and experience in budgeting and forecasting.
• Dynamic, innovative, and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry.