We're hiring a General Manager to lead global execution, operations, and business growth across a fast-scaling e-commerce ecosystem.
If you understand both the Indian and global e-commerce markets, have deep industry connections, and can build scalable systems across borders, this role is designed for you.
About DMS Matrix:
DMS Matrix is a UK-headquartered global e-commerce expansion ecosystem—a one-stop platform that enables businesses to sell online across borders seamlessly.
The platform integrates:
- eCommerce ERP & automation tools to manage multi-channel online sales
- Warehousing & fulfillment infrastructure across the UK, India, and China
- Cross-border shipping capabilities supporting India-to-worldwide exports
- Marketplace integrations with platforms such as Amazon, eBay, and others
With offices in Cardiff (UK), Shenzhen & Dongguan (China), and Mumbai & Bhopal (India), DMS Matrix connects manufacturers, exporters, and sellers to global consumers—eliminating the complexity of international e-commerce operations.
Long-Term Opportunity:
We are looking for a long-term commitment, and the company is willing to offer UK relocation along with support for permanent settlement, after 3 years—based on consistent performance delivery and overall company growth achieved.
Role Overview:
We are looking for a highly capable General Manager to lead company-wide execution, operations, and business growth across global markets. This role requires a strong operator with deep expertise in both the Indian and global e-commerce ecosystem, along with the ability to manage complex cross-border business dynamics.
The role carries full responsibility for aligning and driving performance across India, Western markets (EU & US), and South Asia (including China and other key regions).
Key Responsibilities:
- Own and drive overall company performance, including revenue growth, leading strategic growth, profitability, and operational efficiency across all markets.
- Lead and manage company-wide sales, operations, and execution across India and international markets.
- Take full ownership of company-level growth, profitability, and delivery of business targets.
- Define, implement, and ensure achievement of targets and objectives across cross-country teams.
- Oversee and align all functions including sales, marketing, operations, and partnerships across geographies.
- Drive India market growth, while scaling business across Western markets (EU, US) and South Asia (including China).
- Build and manage strategic partnerships across the global and Indian e-commerce ecosystem.
- Represent the company in key business engagements, partnerships, and industry interactions.
- Integrating AI into current settings of working.
- Build, refine, and optimize internal processes to ensure the company operates efficiently, economically, and seamlessly at scale.
- Manage a team of over 70+ people spread across various office locations globally.
- Identify team requirements and build supporting functions (sales, marketing, business development) as needed.
Key Requirements:
- Minimum 15 years, Strong experience in both the Indian and global e-commerce ecosystem/market.
- Proven expertise in cross-border e-commerce, including international sales, logistics, and operations.
- Deep, well-established connections in the global and Indian e-commerce industry.
- Demonstrated ability to manage multi-market operations across Western and South Asian regions.
- Exceptional ability to set up, refine, and optimize business processes for efficient and scalable operations.
- Strong ownership mindset with the ability to deliver on company targets and growth objectives.
- Experience managing P&L and driving profitability.
- Managing a direct reporting team of 10+ people.
- Hands-on approach with the ability to operate across both strategy and execution.
Additional Expectations:
- This is an office-based role in Thane (Mumbai), Maharashtra.
- Open to domestic and international travel as required.
Key Benefits :
· Competitive salary package aligned with experience and impact
· Performance-linked incentives tied to company growth and target achievement
· Direct exposure to global markets (EU, US, South Asia) and cross-border business operations
· Long-term opportunity for UK relocation and settlement support, based on sustained performance and company growth
Application Process:
To be considered, please send a brief note (max 300 words) covering:
- Answer to all screening questions on linkedin as a MUST. Applications without detailed responses to screening questions will not be considered.
- Your cross-border e-commerce experience
- The largest business/operations you've managed
- One example of a process you built or improved
Who is this for
- This role requires proven experience in cross-border e-commerce and global market operations. Applications without relevant experience will not be considered
- This role is ideal for someone with deep expertise in the Indian and global e-commerce markets, strong cross-border commerce experience, and the ability to scale multi-country operations across EU, US, and South Asia.
- If you have built or managed global e-commerce operations, driven P&L ownership, and created efficient, scalable processes across markets, this role offers full ownership and long-term growth.
