General Manager - GCC Delivery Excellence & Shared Services Manager

Hi LinkedIn Network ,

I'm excited to share an excellent leadership opportunity with HCLTech for experienced GCC Delivery Excellence & Shared Services Manager

Position: General Manager – Delivery Excellence & Shared Services Manager (GCC)

About HCLTech

HCLTech is a global technology powerhouse, recognized for delivering next-generation digital and technology services to enterprises worldwide. With a presence in over 50 countries and a diverse workforce, HCLTech is renowned for its innovation, customer-centricity, and commitment to driving digital transformation across industries. The company consistently ranks among the top technology providers globally, championing values of trust, integrity, and excellence, and is celebrated for fostering a culture of diversity, continuous learning, and social responsibility.

Location: Hyderabad, India

Industry: Consulting / Technology / GCC

Experience: 12–18 Years

Compensation: Up to 55 LPA, (based on experience and current CTC).

Education: B.Tech + MBA (Mandatory)professionals who are passionate about Global Capability Centres (GCCs) and driving large-scale business transformation.

Introduction to the Organization

HCLTech is a global technology powerhouse, recognized for delivering next-generation digital and technology services to enterprises worldwide. With a presence in over 50 countries and a diverse workforce, HCLTech is renowned for its innovation, customer-centricity, and commitment to driving digital transformation across industries. The company consistently ranks among the top technology providers globally, championing values of trust, integrity, and excellence, and is celebrated for fostering a culture of diversity, continuous learning, and social responsibility.

GCC Delivery Excellence & Shared Services Managerx

Role Summary

The GCC Delivery Excellence & Shared Services Manager will drive operational governance, LOB-wise performance tracking, headcount analysis, and shared services oversight across the GCC. The role will support leadership with data-driven insights, service performance management, and scalable governance across HR, Finance & Accounting, Procurement, IT, Legal, and Facilities.

Key Responsibilities

• Own GCC delivery governance, operating cadence, scorecards, and executive reporting.
• Track LOB-wise financial performance, budgets, cost trends, productivity, and variance analysis.
• Monitor headcount plans, hiring progress, pyramid mix, utilization, attrition, and capacity trends.
• Define and manage KPIs, SLAs, dashboards, and business review packs across functions.
• Oversee shared services performance across HR, F&A, Procurement, IT, Legal, and Facilities.
• Drive process standardization, SOPs, automation, controls, and continuous improvement initiatives.
• Identify delivery risks, cost leakages, operational gaps, and improvement opportunities.
• Partner with LOB leaders, enabling functions, and global stakeholders to improve service outcomes.
• Support transition, stabilization, and scaling of new services into the GCC.

Required Experience

• 12-18 years of experience in GCC Delivery excellence + GCC Shared services.
• Strong experience in financial performance tracking, headcount analytics, operational governance, and executive reporting.
• Rich experience in setting up Shared services functions such as HR, Finance, Procurement, IT, Legal, and Facilities.
• Strong analytical, stakeholder management, and problem-solving skills.
• Proficiency in Excel, PowerPoint, Power BI/Tableau, ERP, HRMS, procurement, or workflow tools.

Key Skills

MUST: GCC operations, GCC Delivery governance, Shared services management

Preferred: LOB financial analysis, headcount analytics , KPI/SLA tracking, executive reporting, stakeholder management, process excellence, and transformation.

Kindly ensure that your experience and profile match at least 80% or above with the Job Description (JD) before applying. Profiles not meeting this criteria may not be considered.

How to Apply

Interested candidates can share their updated resume along with the below details:

• Total Experience-
• Current CTC / Expected CTC-
• Notice Period-
• Current Role & Location-

You can also connect with me directly for more details

#GCC #GCCSales #Talent500GCC

Thanks & Regards

HCLTech | Noida