General Manager - GCC Delivery Excellence & Shared Services Manager

Hi Dear Candidate,

Hope you are doing well !

Job Title- General Manager – GCC Delivery Excellence & Shared Services Manager

Location- Hyderabad, India

Client Industry- Consulting / Technology / Global Capability Centers (GCCs)

Please find the mentioned Job description below & for further process share an updated resume.(DM)

Introduction to the Organization

HCLTech is a global technology powerhouse, recognized for delivering next-generation digital and technology services to enterprises worldwide. With a presence in over 50 countries and a diverse workforce, HCLTech is renowned for its innovation, customer-centricity, and commitment to driving digital transformation across industries. The company consistently ranks among the top technology providers globally, championing values of trust, integrity, and excellence, and is celebrated for fostering a culture of diversity, continuous learning, and social responsibility.

GCC Delivery Excellence & Shared Services Managerx

Role Summary

The GCC Delivery Excellence & Shared Services Manager will drive operational governance, LOB-wise performance tracking, headcount analysis, and shared services oversight across the GCC. The role will support leadership with data-driven insights, service performance management, and scalable governance across HR, Finance & Accounting, Procurement, IT, Legal, and Facilities.

Key Responsibilities

• Own GCC delivery governance, operating cadence, scorecards, and executive reporting.
• Track LOB-wise financial performance, budgets, cost trends, productivity, and variance analysis.
• Monitor headcount plans, hiring progress, pyramid mix, utilization, attrition, and capacity trends.
• Define and manage KPIs, SLAs, dashboards, and business review packs across functions.
• Oversee shared services performance across HR, F&A, Procurement, IT, Legal, and Facilities.
• Drive process standardization, SOPs, automation, controls, and continuous improvement initiatives.
• Identify delivery risks, cost leakages, operational gaps, and improvement opportunities.
• Partner with LOB leaders, enabling functions, and global stakeholders to improve service outcomes.
• Support transition, stabilization, and scaling of new services into the GCC.

Required Experience

• 10-15 years of experience in GCC Delivery excellence + GCC Shared services.
• Strong experience in financial performance tracking, headcount analytics, operational governance, and executive reporting.
• Rich experience in setting up Shared services functions such as HR, Finance, Procurement, IT, Legal, and Facilities.
• Strong analytical, stakeholder management, and problem-solving skills.
• Proficiency in Excel, PowerPoint, Power BI/Tableau, ERP, HRMS, procurement, or workflow tools.

Key Skills

MUST: GCC operations, GCC Delivery governance, Shared services management

Preferred: LOB financial analysis, headcount analytics , KPI/SLA tracking, executive reporting, stakeholder management, process excellence, and transformation.

Thanks & Regards

Sumit Verma

HCLTech | Noida