Company Description
We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits.
We're so much
more than hotels —
we're creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from
40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .
At Fairmont Hotels & Resorts, we offer our guests the finest hospitality experience in each of our destinations. As part of Accor, you will join a global community that values excellence, sustainability, and innovation—where your leadership will shape exceptional guest experiences every day.
Job Description
The General Manager will lead the end-to-end development and launch of Fairmont Agra, ensuring seamless transition from project stage to a fully operational luxury hotel. This role combines strategic planning, project execution, team building, and brand positioning to successfully establish the hotel as a market-leading luxury destination.
Key Responsibilities
Pre-Opening Strategy & Project Leadership
- Lead the pre-opening phase, ensuring timely and successful hotel launch aligned with brand standards and ownership expectations.
- Work closely with ownership, project teams, designers, and corporate stakeholders on project progress, timelines, and critical milestones.
- Oversee pre-opening budgets, CAPEX planning, and resource allocation to ensure cost efficiency and financial discipline.
- Ensure readiness of all operational areas through structured pre-opening plans, checklists, and timelines.
Hotel Setup & Operational Readiness
- Drive development and implementation of all SOPs, service standards, and operational frameworks in line with Fairmont luxury positioning.
- Oversee procurement (OS&E, FF&E), vendor finalization, and operational setup across departments.
- Ensure all licenses, compliance, and statutory approvals are in place prior to opening.
- Lead pre-opening audits, mock runs, and soft launch readiness.
Commercial Strategy & Market Positioning
- Develop and execute pre-opening sales, marketing, and PR strategies to position Fairmont Agra as a leading luxury destination.
- Build strong business forecasts, pricing strategies, and revenue plans in collaboration with commercial teams.
- Establish key partnerships with travel trade, luxury consortia, corporates, and local influencers.
- Drive brand awareness and visibility ahead of opening.
Talent Acquisition & Culture Building
- Lead recruitment of the entire hotel leadership team and workforce in line with pre-opening timelines.
- Build a high-performance culture rooted in Fairmont's luxury service philosophy and brand values.
- Oversee training programs, brand immersion, and service culture development for all Heartists.
- Foster an inclusive, engaged, and performance-driven environment from day one.
Guest Experience & Brand Delivery
- Define and embed the hotel's guest experience philosophy, ensuring personalized, intuitive, and memorable luxury service.
- Ensure all guest touchpoints are aligned with Fairmont brand standards and emotional luxury positioning.
- Lead trial stays, VIP previews, and soft opening experiences to refine service delivery.
Stakeholder & Owner Relations
- Act as the primary liaison with ownership, ensuring transparency, alignment, and confidence throughout the pre-opening phase.
- Build strong relationships with local authorities, tourism bodies, and community stakeholders.
- Represent the hotel and brand in the market, establishing credibility prior to launch.
Opening & Post-Opening Stabilization
- Lead successful hotel opening, ensuring operational excellence from day one.
- Drive post-opening stabilization, focusing on guest satisfaction, revenue ramp-up, and team performance.
- Monitor KPIs closely and implement corrective strategies to achieve business targets.
Qualifications
- Prior pre-opening experience in a luxury hotel of similar positioning to Fairmont.
- Minimum 10 years of leadership experience in luxury hospitality.
- Strong understanding of luxury sales, distribution, and Indian & international markets.
- Proven ability to build high-performing, service-driven teams.
- Demonstrates emotional luxury, delivering personalized guest experiences.
- Confident in engaging with domestic and international luxury guests.
- Strong leadership, communication, and stakeholder management skills.
- Experience in luxury events, weddings, and banqueting operations.
- Solid financial acumen, including budgeting and business performance management.
- Creative, innovative, and an ambassador of the Fairmont brand values
Additional Information
- Be part of the pre-opening journey of Fairmont Agra, a landmark luxury destination
- Opportunity to build systems, teams, and culture from the ground up
- Work with a globally renowned luxury hospitality brand
