General Manager - Employee Relations

General Manager – Employee Relations (Atain)

Location: Gurgaon

Employment Type: Permanent

Job Type: Full-time/ Onsite Role

Position Summary

The General Manager Employee Relations will lead and drive Atain's Employee Relations strategy, ensuring a positive work environment, compliance with company policies and labor regulations, effective conflict resolution, employee engagement, and retention initiatives. This role serves as a strategic HR partner to business leaders and is responsible for fostering a culture of accountability, fairness, and employee well-being across the organization.

Key Responsibilities

Employee Relations Leadership

• Develop and execute Atain's Employee Relations strategy aligned with business objectives and organizational values.
• Serve as the primary point of contact for complex employee relations matters, investigations, grievances, and workplace concerns.
• Provide expert guidance to business leaders and HR teams on employee relations issues, policy interpretation, and risk mitigation.
• Ensure consistent application of Atain's policies, Code of Conduct, and disciplinary procedures across all functions and locations.

Discipline and Case Management

• Oversee disciplinary processes, ensuring timely investigation, documentation, and closure of cases.
• Lead resolution of employee disputes, misconduct cases, performance concerns, and workplace conflicts.
• Ensure adherence to labor laws, company policies, and internal governance standards.
• Monitor trends in employee relations cases and implement preventive measures.

Employee Engagement and Retention

• Design and implement employee engagement programs that support a positive employee experience.
• Lead engagement surveys, focus group discussions, and action planning initiatives.
• Develop and execute retention strategies to improve employee satisfaction and reduce attrition.
• Partner with business leaders to identify and address employee concerns proactively.

HR Business Partnership

• Collaborate with Operations, Talent Acquisition, Learning & Development, and HR teams to support organizational goals.
• Provide strategic recommendations to leadership on workforce challenges, employee morale, and culture-building initiatives.
• Drive change management and organizational effectiveness programs related to employee relations.

Performance Management

• Lead and oversee performance management processes, including performance improvement plans and coaching interventions.
• Partner with managers to address employee performance concerns while ensuring fairness and consistency.
• Support leadership capability building in managing employee performance and workplace issues.

Employee Exit and Workforce Analytics

• Oversee employee exit processes, including exit interviews and trend analysis.
• Analyze employee relations metrics, attrition data, engagement scores, and disciplinary trends.
• Present insights and recommendations to senior leadership to drive continuous improvement.

Coaching and Leadership Development

• Conduct one-on-one coaching sessions with managers and employees as needed.
• Mentor HR team members on employee relations best practices and case management.
• Facilitate conflict resolution workshops and leadership training programs.

Compliance and Risk Management

• Ensure compliance with applicable labor laws, employment regulations, and company policies.
• Maintain high standards of confidentiality, integrity, and ethical conduct.
• Lead audits and reviews related to employee relations processes and documentation.

Qualifications

Education

• Bachelor's degree in Human Resources, Psychology, Industrial Relations, Business Administration, or a related field.
• Master's degree or HR certification is preferred.

Experience

• Minimum 15 years of progressive HR experience, with significant expertise in Employee Relations, Labor Relations, and Employee Engagement.
• At least 5 years of leadership experience managing Employee Relations functions at a senior level.
• Experience supporting large-scale operations, shared services, BPO, technology, insurance, or multinational environments is preferred.

Skills and Competencies

• Strong knowledge of labor laws, employee relations practices, and workplace investigations.
• Excellent conflict resolution, mediation, and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Proven ability to influence senior leaders and drive organizational change.
• Exceptional communication, presentation, and interpersonal skills.
• High level of integrity, accountability, and professional judgment.
• Ability to work in a fast-paced, dynamic, and evolving business environment.
• Strong project management and execution skills.

Why Join Atain

• Opportunity to shape and lead the Employee Relations function for a growing organization.
• Strategic leadership role with direct impact on employee experience, culture, and business outcomes.
• Collaborative environment focused on innovation, engagement, and people development.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.