Our Story
The Neve Jewels Group is a pioneer in the digital-first approach, driving e-commerce innovation and excellence across the globe for over 16 years. By removing the middleman retailer and excess inventory, Neve Jewels Group is able to offer made-to-order products and pass those savings directly on to customers.
Headquartered in the UK, Neve Jewels Group encompasses three renowned brands: Diamonds Factory, Austen & Blake, and Sachet. Each brand reflects the group's commitment to redefining modern luxury through distinctive craftsmanship and ethical practices. With retail locations, offices, and boutiques across the UK, Europe, Australia, New Zealand, and Canada, Neve Jewels Group is leading the change in how people buy jewellery.
www.diamondsfactory.co.uk I www.austenblake.com I www.sacet.com
About the Role
The General Manager will be responsible for establishing, developing, and managing the Surat office as a key procurement and operational hub for Neve Jewels. This role requires strategic thinking, operational excellence, and a strong focus on supplier relationship management, data-driven decision-making, and profitability.
Responsibilities
Operations Management
- Establish and manage end-to-end operations of the Surat office
- Ensure office infrastructure, systems, and processes support efficient procurement and logistics
- Maintain compliance with company SOPs and regulatory requirements (GST, customs, BVC)
Procurement & Buying
- Drive timely procurement of diamonds (natural, lab-grown) and gemstones as per forecasted demand
- Implement data-driven buying strategies using historical analytics, trends, and demand planning
- Ensure 100% adherence to buying timelines and quality standards
- Build and nurture direct supplier relationships to eliminate middlemen and optimize costs
Logistics & Inventory Management
- Ensure shipments to distribution centers/customers leave on time and in perfect condition
- Maintain real-time inventory visibility and accuracy through DFE and stock management systems
- Implement robust security protocols to safeguard physical stock and minimize losses
- Manage inter-office stock transfers (Surat Mumbai) with full accountability
Team Leadership & Performance
- Build and lead a high-performing team (field officers, buyers, QC staff, coordinators)
- Set clear KPIs and performance metrics; track, review, and drive accountability
- Provide coaching and professional development to team members
- Foster a culture of quality, compliance, and continuous improvement
Financial & P&L Accountability
- Own P&L responsibility of the Surat office
- Monitor gross margins, operating expenses, and cost efficiency
- Drive volume growth while maintaining target margin ranges (8-12%)
- Implement cost controls without compromising quality or efficiency
Cross-Functional Coordination
- Maintain regular communication and alignment with Mumbai office on forecasts, inventory, and logistics
- Collaborate with Quality Control team to ensure certified and non-certified stone standards
- Work with Finance for accurate stock accounting and reconciliation
- Support Mumbai sales team with timely fulfillment and accurate information
Crisis Management & Problem-Solving
- Proactively identify and resolve operational challenges (stock discrepancies, supplier issues, logistics delays)
- Take ownership of firefighting situations and drive swift resolution
- Implement corrective actions to prevent recurrence
Supplier Relationship Management
- Identify, evaluate, and onboard new suppliers based on quality, cost, and reliability
- Negotiate favorable terms and volume commitments
- Conduct regular supplier reviews and site visits
- Document supplier performance and maintain a supplier scorecard
Qualifications
- Minimum 5+ years of experience in operations, procurement, or supply chain management
- Mandatory: Direct experience in the diamond/gemstone/jewelry industry
- Proven track record of building operations from ground up (preferred)
- Strong understanding of diamond/gemstone grading (GIA, IGI terminology)
- Familiarity with sourcing platforms (Rapnet, Nivoda, VDB) – a plus
- Demonstrated expertise in data-driven decision-making and analytics
- Excellent supplier negotiation and relationship management skills
- Strong financial acumen (P&L management, margin optimization)
- Leadership experience and ability to build and develop teams
- Logistics and inventory management experience
- Proficiency in Excel and basic ERP systems (or willingness to learn)
- Strong communication and coordination skills
- Ability to work in a fast-paced, dynamic environment
Preferred Skills
- MBA or Bachelor's degree in Operations, Supply Chain, or Business
- Experience with inventory management systems or DFE/BVC processes
- Exposure to CVD testing or diamond certification workflows
- Prior experience in SEEPZ or EPZ operations
- Experience managing teams of 5+ people
- Familiarity with omni-channel retail/distribution models
Pay range and compensation package
Details regarding the pay range or salary or compensation will be discussed during the interview process.
Equal Opportunity Statement
Neve Jewels is an equal opportunity employer. We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.
