Summary
General Manager is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and, most importantly, have a positive solution-based focus.
Expectations
- Ensure that departments achieve or exceed guests service scores and expectations
- Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts
- Inspect rooms regularly with the team to ensure that quality standards are being maintained
- Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed
- Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area
- Respond to guest reviews and inquiries on all channels
- Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
- Work with other departments to ensure operations are running smoothly in tandem with one another
- Participate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metrics
- Leading team meetings
- Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Oversee all vendor and personnel contracts throughout the hotel.
- Participate in the creation of annual revenue, expense, and capital budgets
- Assist in creating incentives for team members
Qualifications
- Minimum 3 years of previous experience as a hotel Department Manager in a hotel with 100+ rooms required
- Excellent skills in writing and verbal communications
- Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required
- Ability to operate hotel PMS and accounting systems
- Previous NYC and brand experience preferred
- Ability to multitask, prioritize, and manage time
- Highly motivated team player with strong initiative and desire for achievement, and the ability to motivate others
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all team members and guests while providing excellent guest service
