The ideal candidate will have experience in heading a Profit Centre Vertical and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees and team.
Company Details: Hamsa Rehab - unit of Kauvery Hospitals.
Responsibilities
- Revenue Generation , MIS & Reports Handling.
- Lead patient care services at the center.
- Address patient issues and escalations, ensuring satisfaction.
- Optimize costs through budgetary control and ensure service coordination across teams.
- Maintain dashboards accurate reporting.
- Coordinate with sales for lead closure and conversion.
- Liaise with diagnostic centers and facilitate patient movement as needed.
- Oversee floor operations, update billing, and explain bills to families.
- Develop, implement, and document customer service protocols.
- Ensure efficient front-end services through recruitment, training, and assessments.
- Escalate issues to senior management for timely intervention.
- Implement customer feedback processes and collaborate with cross-functional heads.
- Establish performance metrics for staff and drive cost-cutting and profitability efforts.
Qualifications
- Bachelor's/Master's degree in Healthcare Management, Business Administration, or a related field.
- 15 Years of Experience in managing a rehabilitation center or hospital operations is mandatory.
- Excellent leadership, problem-solving, and decision-making skills.
- Proficiency in operational software and reporting tools.
