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Head of International Collections, comprising of Americas, Europe, MECCA, SAARC, Global Top 50 customers, managing large team working across time zones, responsible for Cash conversion cycle for Revenue from TCIPL, TC-Lanka, TCTS- International and large Global OTT customers across all product verticals.
Customer facing role.
Responsibilities
Achieve KPIs
Billing Vs Collections
Ageing Reductions for AR>90 Days, AR> 180 days.
Bad Debts (PDD/AFDA)
Days Sales Outstanding (DSO)
Process adherence and Compliance.
Internal Audit, Statutory Audit and IFSC Audit.
Driving ESAT scores with team engagement programs.
Driving training and knowledge enhancements for team.
Monthly reviews with Regional CSG VPs in International geography & working with CFTS.
SPAN of Control: 4 Deputy General Managers (Region Heads)
Collections Managed: USD 1.5 Bn
Minimum qualification & experience
MBA (preferred Finance) or MCom/CA/ICMA, with collections experience in Telecom B2B -15+ years, leadership role (Region Head) of 5 years at least.
Desired Skill sets
Interpersonal skills is critical as the role is customer facing and requires working extensively with CFTS internally.
Fluent in English both written and spoken.
MS office knowledge is a must.
Working with SAP.
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 137238129
